Cheers Mobile To Provide Superior Customer Management Services

Cheers Mobile To Provide Superior Customer Management ServicesCheers Mobile Services, the GSM service from Etisalat DB today announced its second customer contact centre in Noida, India.

The state-of-the-art contact centre will support Etisalat’s subscriber base in North and South market.

The company has an end-to-end outsourcing partnership with Tech Mahindra, the leading provider of solutions and services to the telecommunications industry.

With the launch of its second contact centre, Etisalat DB has reinforced its commitment to provide superior customer management services and establish itself as a leading telecom player in one of the world’s fastest growing mobile markets.

Enabled by state-of-the-art technology, the contact centre operations will offer distinctive features like ‘automated call-back’ in case the customer’s call gets terminated; ‘schedule a call-back’ which allows customers to schedule calls from the contact centre as per their convenience.

Commenting on the occasion, Official Spokesperson, Etisalat DB said, “We are pleased to announce the opening of our second customer contact centre in India. These state-of- the-art contact centres align with our long-term commitment in India and are in line with our global strategy of, customer focus, innovation and market leadership. Our outsourcing partner Tech Mahindra has demonstrated capability and expertise in managing extensive customer-support operations for large telecom service providers, in India and globally. Tech Mahindra’s superior customer-facing processes will reflect the strong customer service ethos of Etisalat.”

This Article Was Written By: Tarun

Tarun - Founder & Chief Editor

A Happy Geek and a Network Research Engineer with a really cool day job…

{ 19 comments… add one }

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  • sumit December 26, 2010 1:32 pm, 1:32 PM

    etisalat cover 25% area in rajasthan till january 2011…..

    Reply
  • Keshav Jha December 24, 2010 8:43 pm, 8:43 PM

    Itne sare operators ki jaroorat kya hai? It’s just a wastage of spectrum.

    Reply
  • Amit.G December 24, 2010 11:10 am, 11:10 AM

    @ARJUN CHANDRASHEKAR
    Cheers will not launch in karnataka>….

    Reply
  • ARJUN CHANDRASHEKAR December 24, 2010 10:35 am, 10:35 AM

    @Amit.G
    It’s True Even Their (CHEERS)Network is Not Accessible in My Office. And I Did Manual Search On My Mobile, Except This Bloody Idiot Service, I Can Able to Access AirTel,AIRCEL,IDEA,VODAFONE IND, UNINOR, TATA DOCOMO,BSNL AND RELIANCE GSM Mobile Services

    Reply
  • PD December 23, 2010 5:25 pm, 5:25 PM

    Amit.G :
    @ARJUN CHANDRASHEKAR
    Ya really worst operator, such non serious players should be fined heavily & Kicked out of INDIA

    Amit.Gji. Your concern is understandable ! Why we blame them! They are in business (what ? pl. don’t). It is our system that should be held responsible. Even vada-pav wallaa likes were given opportunity to participate in spectrum-auction by the outlawed lawyer-turned-politician-turned telecom minister RAJA SAHAB ! Not to mention, Palm-oiled Thomas, the self proclaimed criminal case holder (sic). Of course for a price that did not come into the national exchequer ! The funniest part is that some of the cohorts are still in the coveted seats and Thomas as CVC, too vigilant look after corrupt practices in the country !

    Reply
  • Fahad December 23, 2010 5:15 pm, 5:15 PM

    Cheers

    Reply
  • Amit.G December 23, 2010 4:53 pm, 4:53 PM

    @ARJUN CHANDRASHEKAR
    Ya really worst operator, such non serious players should be fined heavily & Kicked out of INDIA

    Reply
  • ARJUN CHANDRASHEKAR December 23, 2010 4:40 pm, 4:40 PM

    @Amit.g
    Now Comparing to This Bloody Whisky Mobile Service Company(CHEERS) All Operators are Better One in Service

    Reply
  • sumit December 23, 2010 4:19 pm, 4:19 PM

    they r not plan to nationwide launch…

    Reply
  • Kaushik Roy December 23, 2010 4:18 pm, 4:18 PM

    Pajat :
    I think they plan a nationwide launch on 1st April 2011

    IS IT APRIL FOOL JOKE ?

    Reply
  • AMD December 23, 2010 4:04 pm, 4:04 PM

    @Pajat how do you know its official news its true

    Reply
  • Pajat December 23, 2010 3:49 pm, 3:49 PM

    I think they plan a nationwide launch on 1st April 2011 :)

    Reply
  • kanna December 23, 2010 2:48 pm, 2:48 PM

    whats the need in opening customer centers without launching the service!
    #fail ! waste ! At least they must have tried for New Year 2011!

    Reply
  • PD December 23, 2010 2:45 pm, 2:45 PM

    Those stage-managed firms (beneficiaries from RAJA and his cohorts) will never be able to offer continued services for simple reason – Goliaths failed – Phir eyh kis kheyth ka muli hai ? The mug is empty so can’t say Cheers

    Reply
  • nihath December 23, 2010 2:25 pm, 2:25 PM

    cheers network is showing in the bangalore. 916 in manual search in some parts of jayanagar and j p nagar , when they are lauanching the services in karnataka

    Reply
  • Raghu December 23, 2010 2:22 pm, 2:22 PM

    @ TARUN PK
    When they are going to launch services in AP-Hyderabad. pl reply

    Reply
  • varun December 23, 2010 2:10 pm, 2:10 PM

    Recently got a cheers sim in delhi the network signals are so poor its advise able not buy this company sim. talking about provide superior customer management services
    first setup network efficiently. veryyyyyyyyyy poor network.

    Reply
  • Amit.g December 23, 2010 1:52 pm, 1:52 PM

    3rd class operator. Wat the hell they offer quality service when they don have capacity to launch services in circles wher they have bagged spectrum and showin fake subscriber base.this company is full of scams, ter s rumour tat some share holders are pakistanis!!

    Reply
  • Gourav December 23, 2010 1:52 pm, 1:52 PM

    But when will they launch their services in Haryana?

    Reply

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