Cheers Mobile Services, the GSM service from Etisalat DB today announced its second customer contact centre in Noida, India.
The state-of-the-art contact centre will support Etisalat’s subscriber base in North and South market.
The company has an end-to-end outsourcing partnership with Tech Mahindra, the leading provider of solutions and services to the telecommunications industry.
With the launch of its second contact centre, Etisalat DB has reinforced its commitment to provide superior customer management services and establish itself as a leading telecom player in one of the world’s fastest growing mobile markets.
Enabled by state-of-the-art technology, the contact centre operations will offer distinctive features like ‘automated call-back’ in case the customer’s call gets terminated; ‘schedule a call-back’ which allows customers to schedule calls from the contact centre as per their convenience.
Commenting on the occasion, Official Spokesperson, Etisalat DB said, “We are pleased to announce the opening of our second customer contact centre in India. These state-of- the-art contact centres align with our long-term commitment in India and are in line with our global strategy of, customer focus, innovation and market leadership. Our outsourcing partner Tech Mahindra has demonstrated capability and expertise in managing extensive customer-support operations for large telecom service providers, in India and globally. Tech Mahindra’s superior customer-facing processes will reflect the strong customer service ethos of Etisalat.”