TRAI

Maximum billing complaints against Vodafone, Idea, Tata, Airtel & BSNL: TRAI report

As per the telecom regulator, Telecom Regulatory Authority of India (TRAI), telecom subscribers of Vodafone, Idea Cellular, Tata Teleservices Airtel and BSNL in some circles have reported maximum discrepancies in their phone bills. TRAI's guideline suggests that, not more than 0.1% of the total bills raised by a company in a service area should be disputed. However, 0.18% postpaid customers of Vodafone customers in Andhra Pradesh, 0.33% in Assam and [...]

TRAI calls for suggestions on amendment of wireline and cellular standards regulation

The Telecom Regulatory Authority of India (TRAI) has issued a draft "The Standards of Quality of Service of Basic Telephone Service (Wireline) and Cellular Mobile Telephone Service (Fourth Amendment) Regulations, 2014" for comments from the stakeholders. Through these amendments, the authority proposes to review the framework for financial disincentives for repeated failures to the meet Quality of Service (QoS) benchmarks. “Telecom regulator has issued the Standards of Quality of Service [...]

TRAI releases customer perception of cellular mobile services through online survey

The Telecom Regulatory Authority of India (TRAI) regularly conducts customer satisfaction surveys for independent agencies to evaluate customer perception of services being provided by the telecom service providers. The regulator has also collected customers' views to evaluate the effectiveness in implementation of various regulations, directions and orders issued by TRAI in the interest of consumers. These surveys are carried out through face to face and telephonic interviews. A research study was conducted [...]

Telecom Regulatory Authority of India to issue a consultation paper on OTT players by early 2015

The telecom regulator, Telecom Regulatory Authority of India (TRAI) is set to issue a consultation paper on regulating the over-the-top players (OTT) by third week of January, 2015. The telecom regulator is of the view that currently there is no law or framework governing the concept of net neutrality in India and thus there is a need to address this issue. At present, the pricing on the internet is based on [...]

TRAI to notify new norms on call drops by next year, will it make any difference ?

"Hello, are you there?" We frequently fave call drops and with no standard definition of a dropped call the telecom regulator, Telecom Regulatory Authority of India (TRAI) is likely to issue new regulations and penalties on the same by early 2015. It is reported that there would be higher penalty for telecom operators which are found offering inefficient services leading to call drops. The calls are dropped due to the [...]

Pesky calls and SMS complaints drop by 80 per cent, thanks to TRAI’s timely action

As we know, Government of India had blacklisted telemarketers for making pesky calls implying any person or entity who gets blacklisted will not get telecom connection for a period of two years from the date they were named in the list. The number of complaints for unsolicited commercial communications (UCC) stood at 58,446 in 2014-15 fiscal (upto October 31) or an average 5,845 complaints/month, according to the Department of Telecom [...]

Top Telcos find themselves in debt of Rs 2,100 crores to DOT according to CAG reports

According to a report by CAG (Comptroller and Auditor General) top 7 telecom operators including Airtel, Vodafone, RCom, and BSNL have a total fine of Rs 2116.95 crores levied for non compliance from their side on subscriber verification rule which is also known as KYC (Know Your Customers). The report further added that “We further noticed that out of Rs 2506.80 crore of penalty levied by the DoT and the [...]

TRAI set to mandate minimum download speeds for 2G and 3G: What it means to consumers?

Indian telecom operators have a wide network of 2G and 3G networks and the wireless data adoption has been multiplying every year. so much so that, 76% of Indian Internet consumers access data through mobile devices. But are consumers happy with the data speeds that they are experiencing? Many people complain about 3G speeds dropping as more and more people start using this service. TRAI has already set QoS for [...]

TRAI’s Role in Shaping Indian Telecom Industry in 2013

India's telecom regulator TRAI released a report on its activities for calendar year 2013 on the new year day to present a synopsis for the benefit of stakeholders (telecom operators) and consumers. We bring out the summary for the benefit for of our readers here. It may be noted that TRAI has jurisdiction over the broadcasting sector in addition to telecommunications. In the interest of consumers TRAI undertook several measures [...]

TRAI Classifies Minimum Broadband Speed As 512kbps

India's telecom regulator TRAI issued an guideline, making it mandatory for every Broadband service provider ( Wireline - ISPs) to offer minimum download speed 512 Kbps as "broadband' and reports the number of broadband subscribers in accordance with the revised definition i.e. greater than 512 Kbps. Earlier The Department of Telecommunications (DoT) issued a Notification on revising the definition of Broadband as ‘Broadband is a data / Internet connection that [...]

Aircel Fails in TRAI 3G QoS Benchmark, Ranks Worst in Terms of 3G Services in 6 Telecom Circle

When it comes to the quality of 3G mobile and Data service in India, Aircel ranks first in terms of worse 3G mobile service operator among all operators (excluding BSNL) in several service areas during the quarter ended June 2013, according to telecom regulator TRAI's s Quality of Service (QoS) benchmark report. As per TRAI benchmark, accumulated downtime (not available for 3G service) (%age) or Worst affected 3G BTS (mobile [...]

TRAI Report : High Number of Billing Disputes (Postpaid & Prepaid) Against Vodafone, Idea Cellular, BSNL and Aircel

India's leading mobile service providers Vodafone, Idea Cellular BSNL and Aircel are tops on the list of higher billing dispute in several telecom circles during the quarter ended June, 2013 according to sector regulator TRAI's Telecom Services Performance Indicators Report (Metering and billing credibility). As per TRAI Quility of Service (QoS) benchmark, not more than 0.1 per cent of the total bills raised by a company in a telecom circle [...]

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