CUSTOMER DESK
Last week we shared about the step taken by MTS India, which restricts HSD/EVDO on OMH RUIM users who are using non-MTS data enabled phones. Subscribers who are enjoying 3X/HSD data are suddenly facing restriction to access HSD network without any prior notice and many of them are in the middle of the validity of the data pack. When contacted to MTS Care, the subscribers are informed that to use ... [Read more]
I am Ranadeep from Kolkata using Uninor for around 1 year. I am a student and since Uninor is providing cheap onnet calls, affordable SMS packs I chose it over other operators. I am following Telecomtalk very closely for a long time; recently I came across an article – ‘Can Uninor Sustain in India?’ saying Uninor is not concentrating on data business. When it was published I was not very ... [Read more]
We often tag BSNL as a operator with worst customer care service. But sometimes you may get exceptional services from BSNL employees. You may call it luck or whatever, but it is true that BSNL fails to act when necessary. Anyway Let’s read Steve’s story of how BSNL turns good Samaritan to him. Here we are mentioning what exactly this customer narrates I am Steven from Goa. I was an ... [Read more]
In Our Last Article we saw about the customer experience from a MTS Customer.This time it’s a customer from IDEA who hails from karnataka had a serious issue about the billing and has shared his experience with us. Here we are mentioning what exactly this customer narrates: I am Sharath from Bangalore .My Idea number is 9844xxxx. Currently I am corporate user I bought the connection some where 6 months ... [Read more]
From last couple of days we all became as spectators to experience a unusual change in Indian telecom industry. Someone hiked their tariffs whereas someone stops its free bundled service like to be paid. Whose to blame! New operators also dared to hiked tariff inspite of poor market share. In this scenario only one thing seems to e precious that is nothing but customer experience. TRAI already stated that they ... [Read more]
One of our team mate Srikapardhi who hails from Andhra Pradesh is facing issue with Value added services of Uninor which is one of the fastest growing operators in India and he has shared his experience with us. If you remember Uninor launched its My Music service around 7 months back under Value Added Services. Though VAS Services provide entertainment to the customer, it is the responsibility of the Operator ... [Read more]
I am using the postpaid GSM servcies from Reliance Communications from the time when they launched their services in Mumbai telecom circle. Approximately close to a year back. From day 1 the company offers GPRS/EDGE services over postpaid connections. But in Reliance things are not so simple for the GPRS access. Reliance offers two types of Internet services on their Post Paid GSM cards. First is Full GPRS/EDGE services through ... [Read more]
I took a connection on 12-10-09. I was really skeptic about their claim since i have never read a good review of PSU telecom products well, to my surprise the sim got activated within minutes. I needed to submit ID/Address proof, PAN card copy and Rs149 and the new 3G SIM (they offered me a choice of numbers!!) was in my hand at that moment and very next it was ... [Read more]
Amit Kumar Sharma is from Delhi and he is using Reliance GSM and Reliance CDMA. He wanted to share his experience with other readers. Amit Kumar Sharma quotes after opting for the “Simply Reliance “plan he is facing lots of issues like whenever he makes a call to BSNL mobile numbers he gets fake IVR messages citing “the number is not responding” or “the number is not reachable” just in ... [Read more]
It’s Saturday and we have one of our readers, Sam from Mumbai, has reviewed his plan. Sam has been using Loop Mobile for the last 1 year and share his experience. Sam quotes he was using MTNL Trump but the affordable tariffs offered by “Loop Mobile Utsav” made him opt for Loop Mobile, though he hasn’t found any network issues with Loop Mobile so far. With the plan working for ... [Read more]
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