Looks like India’s state run telecom operator Bharat Sanchar Nigam Ltd (BSNL) is now working in full swing to make its operation customer friendly.
In an attempt to serve locals, BSNL Kerala circle’s Thiruvananthapuram (Trivandrum) Telecom District has announced the launch of seven new 11 digit Toll Free numbers for the benefit of Mobile, Landline and Broadband subscribers in the region.
According to BSNL release, the new area specific Toll Free Helpline numbers are 1800-4-250-250 for Information on BSNL Customer Service Centres. 1800-4-251-251 for Public Grievance Redressal Helpline, 1800-4-253-253 for Mobile Number Portability (MNP) and GSM Mobile Services (2G / 3G) helpline; 1800-4-256-256 for BSNL Landline Services, 1800-4-257-257 for Direct Selling Agent (DSA) Cell for delivery of BSNL products at the customers doorsteps; 1800-4-258-258 for Broadband Core Group and 1800-4-259-259 Data Circuits Core Group.
All seven helpline numbers mentioned above, shall be operational from 10 a.m. to 5 p.m. on all working days.
BSNL Kerala circle also announced that its Customer Service Centre (CSC) at CTO,Trivandrum will be operational on all days (including Sunday) from 15th August, 2011 to offer all BSNL services.
K.RAJESH May 8, 2013 at 9:44 pm
FOR THE LAST ONE WEEK WE CANNOT ABLE TO OPEN THE BSNL OFFICIAL SITE, PLS DO THE NEEDFUL.
Rasheed January 4, 2013 at 1:21 pm
My relative had problem with international calls. He tred to call customer care a number of times. but of no use. I regret the day I advised him to port in to bsnl from airtel. bsnl employees know that they will be paid their salary even if they dont react to customers call. I am planning to port out from bsnl to some private service provider
Anoop October 13, 2012 at 12:44 pm
No use…… I am calling these numbers for last 2 hours…..
Anked Paralkar August 3, 2011 at 4:21 pm
When will BSNL think of improving its 2G/3G services in state of Maharashtra?
When will BSNL listen to customers’ grievances in Maharashtra?
BSNL ….do something for Maharashtra……….
kevin August 3, 2011 at 12:42 pm
Iam going to ask a question data card.Sorry to hi jack this thread as it is latest.
Currently using BSNL 3G (only for data) eiether in Android phone or Voda data card 3565
(3.6 mbps) ( It is not locked and in Win 7 can connect directly by passing Voda software)
considering the following 7.2 mbps data cards.
Voda 3575 @ rs 1900-( no free data) Not sure whether it is same as 3565 (un locked)
Airtel Huawei E1731 -special offer @ rs 2000 (no free data)-Easy to use other sims?
Docomo-ZTE-MF632-7.2 mbps- performance & ease of use non Docomo sims?
Reliance-ZTE MF190/ Huawei E173 (both 7.2 mbps )(around Rs 2200) -they say it is un locked—- Kindly any user who is using Reliance 3G (GSM ) above card confirm using with other sims.
thanks
PD August 3, 2011 at 12:26 pm
You said it quite correctly – “to act in tune with the time” and not in line with the private players who intend to cartel and dent holes in the pockets of unwary subscribers…!
Mayur August 3, 2011 at 12:23 pm
@Riju
Agree with u…
Riju August 3, 2011 at 10:57 am
the reason is not only the people who make policies and controls but also some employees. I saw that the lunch break time of employees in kannur is only less than 20 minutes. the high success of bsnl services in kerala circle is only due to the full support of employees.
BS August 3, 2011 at 8:40 am
@Ahamed
Sir Everyone knows BSNL is the best in Telecom sector. And it can destroy any and all companies present in Indian Telecom sector but the only reason for all the problems is few thousand people who make policies and controls it(I dont want to blame them, hope u will understand what i want to say). If it is allowed freely to compete in market and allowed capacity expansions it will wipe the market. Thats y these changes are not allowed to happen in BSNL by all the means(External and Internal ones). And Still this is the best company.
Raghu August 2, 2011 at 10:57 pm
good move. BSNL have very good services in Kerala and i have experienced it .Pl launch such thing in Hyderabad immediately.
Mahmood Junaid August 2, 2011 at 10:29 pm
bsnl is performing well in kerala circle.. but they should advertise more… peoples are not even aware of bsnl’s evdo and wimax services in the state… bsnl can also make money in kerala by giving good offers to gulf calling customers..
Riju August 2, 2011 at 9:35 pm
Why you said it is not true. have you ever experienced bsnl services in kerala.
Riju August 2, 2011 at 9:34 pm
@selvam
ya you are right.
selvam August 2, 2011 at 9:06 pm
@ashokumar friend n kerala BSNL is doing well..that’s what Riju is telling…am i correct Riju
ashokumar August 2, 2011 at 8:49 pm
not true
Riju August 2, 2011 at 8:17 pm
This is not applicable for kerala circle.
Rajive Borde August 2, 2011 at 7:55 pm
+1 very true!
Ahamed August 2, 2011 at 7:49 pm
BSNL is just like an elephant. Actually, it is not fully aware of its strength and capacities. That is why private providers are making advantages. If BSNL decides to act in tune with the time, definitely it can show wonders.