BSNL enhances its SMS based services for Landline Customers [Updated]

Follow Us

BSNL SMS ComplainBSNL was notorious for requiring a customer to visit Customer Service Centers to avail minor services - STV activation, registered mobile number change etc.. In the recent times things have changed with SMS based registrations. Now BSNL has started allowing customers to register mobile numbers (BSNL only at present) other than the one provided in the CAF form at the time of registering for a landline connection. The enhanced system allows customers to register complaints for faulty landline and broadband by SMS in addition to few more.

SMS Short code for these services is 53334. To avail the services one has to register mobile number first.




Mobile Number Registration

REG<space><STD Code-Landline Number><space><Customer ID or Billing Account No.> Customer ID and Billing Account Number can be found in the previous bill you received

Mobile Number & Email ID registration

REG<space><STD Code-Landline Number><space><Customer ID or Billing Account No.><space><Email ID>

To register email ID if you have a registered mobile number:

EMAIL<STD Code-Landline Number><space><Email ID>

Fault Booking for Landline and Broadband

For Landline

FLT<space><STD Code-Landline Number>

For Broadband

BFT<space><STD Code-Landline Number>

Bill Enquiry

To get details of outstanding amount on the latest bill

BILL<space><STD Code-Landline Number or Billing Account No.>

For all the SMS sent in the above formats, reply SMS in the form of acceptance or rejection or errors would be generated. Timely resolution alerts would also be sent to customers.

Customers can also choose to know the keyword availability and usage through LIST or HELP keywords.

LIST Send an SMS with word list to 53334. Use one of the keywords received here for HELP.

HELP<space><Keyword>

We feel this is a welcome move from BSNL. Let's hope BSNL starts providing more such facilities in near future. In my personal experience, I failed to go green as their CRM didn't register my request properly. Such things rarely happen with SMS based systems but BSNL must take care about them.

Update: 
Internet Users can get SMS Services for Landline/Broadband services by registering through
selfcare.sdc.bsnl.co.in for South Zone ( Karnataka, Andhra Pradesh, Chennai, Tamilnadu, Kerala) region
selfcare.ndc.bsnl.co.in for North Zone ( Haryana, Punjab, UP(West), UP(East), Himachal Pradesh, Rajasthan, Jammu & Kashmir) region
selfcare.wdc.bsnl.co.in for West Zone ( Maharashtra, Madhya Pradesh, Chattisgarh & Gujarat ) region
selfcare.edc.bsnl.co.in for East Zone ( Kolkata, Orissa, Bihar, West Bengal, Adman Nicobar, Assam, Jharkhand, North East ) region.
All the above mentioned services are allowed as free of cost by BSNL

If you need details of Activation & Deactivation Procedure for BSNL Land line Services, this should help.

Recent Comments

Faraz :

Does Bharti Hexacom provide Airtel 5G services in N.E and Rajasthan Or Both are offering 5G seperately ? Who bought…

Bharti Hexacom IPO Set for April 3, TCIL to Sell…

Faraz :

Nice.. & BSNL 60 Mbps is even perfect plan for many if there are more than 5 devices connected. Many…

BSNL 60 Mbps Plan is Likely One of the Best…

Faraz :

Budget phones have degraded more than any other budget phones since pandemic. They are still selling some craps like Helio…

POCO C61 to Launch on March 26, 2024

shivraj roy :

i feel Vi has improved than what it was in 2022 i usually get around 8-10mbps in very heavily dense…

5G Users Consuming 3.6 Times More Data than 4G Users…

biswadeepmondal :

JioAir Fiber is working very well in KPA & HLR. Sadly they don't have any data only plan.

REP: Airtel Expands Network Footprint in Bankura District of West…

Load More
Subscribe
Notify of
14 Comments
newest
oldest most voted
Inline Feedbacks
View all comments