BSNL enhances its SMS based services for Landline Customers [Updated]

BSNL SMS ComplainBSNL was notorious for requiring a customer to visit Customer Service Centers to avail minor services – STV activation, registered mobile number change etc.. In the recent times things have changed with SMS based registrations. Now BSNL has started allowing customers to register mobile numbers (BSNL only at present) other than the one provided in the CAF form at the time of registering for a landline connection. The enhanced system allows customers to register complaints for faulty landline and broadband by SMS in addition to few more.

SMS Short code for these services is 53334. To avail the services one has to register mobile number first.

Mobile Number Registration

REG<space><STD Code-Landline Number><space><Customer ID or Billing Account No.> Customer ID and Billing Account Number can be found in the previous bill you received

Mobile Number & Email ID registration

REG<space><STD Code-Landline Number><space><Customer ID or Billing Account No.><space><Email ID>

To register email ID if you have a registered mobile number:

EMAIL<STD Code-Landline Number><space><Email ID>

Fault Booking for Landline and Broadband

For Landline

FLT<space><STD Code-Landline Number>

For Broadband

BFT<space><STD Code-Landline Number>

Bill Enquiry

To get details of outstanding amount on the latest bill

BILL<space><STD Code-Landline Number or Billing Account No.>

For all the SMS sent in the above formats, reply SMS in the form of acceptance or rejection or errors would be generated. Timely resolution alerts would also be sent to customers.

Customers can also choose to know the keyword availability and usage through LIST or HELP keywords.

LIST Send an SMS with word list to 53334. Use one of the keywords received here for HELP.

HELP<space><Keyword>

We feel this is a welcome move from BSNL. Let’s hope BSNL starts providing more such facilities in near future. In my personal experience, I failed to go green as their CRM didn’t register my request properly. Such things rarely happen with SMS based systems but BSNL must take care about them.

Update: 
Internet Users can get SMS Services for Landline/Broadband services by registering through
selfcare.sdc.bsnl.co.in for South Zone ( Karnataka, Andhra Pradesh, Chennai, Tamilnadu, Kerala) region
selfcare.ndc.bsnl.co.in for North Zone ( Haryana, Punjab, UP(West), UP(East), Himachal Pradesh, Rajasthan, Jammu & Kashmir) region
selfcare.wdc.bsnl.co.in for West Zone ( Maharashtra, Madhya Pradesh, Chattisgarh & Gujarat ) region
selfcare.edc.bsnl.co.in for East Zone ( Kolkata, Orissa, Bihar, West Bengal, Adman Nicobar, Assam, Jharkhand, North East ) region.
All the above mentioned services are allowed as free of cost by BSNL

If you need details of Activation & Deactivation Procedure for BSNL Land line Services, this should help.

This Article Was Written By: Chethan S

Chethan S - Customer Support and Tariff Analyst

GIS Professional with an interest in Telecom matters. At TelecomTALK, I write about tariffs, new initiatives from service providers and customer issues.

{ 13 comments… add one }

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  • Devika Nair December 31, 2013 9:02 pm, 9:02 PM

    Bsnl want be a success ???
    Only need to do two things.
    1. For landline,promote new land line connections. Eg. In state Keralam bsnl stopped giving new landline and broadband connection saying no cable is available,denying services to the people.
    2. For mobile,make sure that every customer is getting proper signal inside their house to make a call.
    Bsnl will be a success,sure. One thing to next time when you go to vote make sure that you voted to the candidate of “aam admi party”:-),then our government will be a total :-) success:-).

    Reply
  • kaushal kumar December 31, 2013 11:53 am, 11:53 AM

    please also enhance sms services for wimax services also .like sms for wimax bill .
    user id changed after disconnection due to late payment

    Reply
  • Irshad December 30, 2013 7:36 pm, 7:36 PM

    It is not Working!!!!!!!!!!! Kerala Circle

    Reply
  • Weir December 30, 2013 6:45 pm, 6:45 PM

    Anyway to get rid of cprrupt employee…Who doesnt fix my broadband bcz I didnt give them bribe like 100 rs for thier chai paani…

    Reply
    • BP Singh December 30, 2013 7:51 pm, 7:51 PM

      Are you speaking truth ??? As far as my knowledge concerned no employee takes bribe these days.
      Can’t digest it… if so then book complaint at below links and then post a screenshot of that complaint at here…. We want to know if u r speaking truth or not ??
      Infact, a s an aware citizen of this country u must file complaint tot he highest authority of such non-sense.

      BSNL Public Grievance Portal for any kind of complaint:-
      mis.bsnl.co.in/pgs/internet/pgwebregn.asp

      Government Department Related Complaints:-
      pgportal.gov.in

      Reply
      • SS December 30, 2013 8:47 pm, 8:47 PM

        For of they have always taken rs 30 as a “gift” and of course, chai pani as a gesture.

        Reply
        • kaushal singla December 31, 2013 11:56 am, 11:56 AM

          sir its very wrong if it happening contact to bsnl higher persons and complaint.it wil never happen again just notify it to higher persons.in my area chai panni toh door ki baat hai humare log kisi se pani(water) bhee nahi maangte….

          Reply
  • Donald DCouth December 30, 2013 4:19 pm, 4:19 PM

    I tried several time,but not delivering to 53334

    Reply
    • BP Singh December 30, 2013 8:22 pm, 8:22 PM

      the short code meant for only BSNL registered mobile numbers.

      Reply
      • Donald DCouth December 30, 2013 8:41 pm, 8:41 PM

        Mine is BSNL mobile which is already registered for messages receiving from bsnl land phone bills. And I am getting messages.

        Reply
  • SS Harwalkar December 30, 2013 12:47 pm, 12:47 PM

    Whether such SMS sent by customers will be free or chargeable while in home and roam?

    Reply
    • Darshan Malu December 31, 2013 9:45 am, 9:45 AM

      No extra charges will be levied be u in home or in roaming circle

      Reply
  • Khurshid Alam December 30, 2013 12:31 pm, 12:31 PM

    How is this different from BSNL flash service?

    I tried both methods (flash & the method described here), but never able to register my email. They never send any bill to my email. Only way to get BSNL e-bill from BSNL care CRM portal.

    Also I wish they could do the same for postpaid EDVO.

    Reply

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