BSNL was notorious for requiring a customer to visit Customer Service Centers to avail minor services – STV activation, registered mobile number change etc.. In the recent times things have changed with SMS based registrations. Now BSNL has started allowing customers to register mobile numbers (BSNL only at present) other than the one provided in the CAF form at the time of registering for a landline connection. The enhanced system allows customers to register complaints for faulty landline and broadband by SMS in addition to few more.
SMS Short code for these services is 53334. To avail the services one has to register mobile number first.
Mobile Number Registration
REG<space><STD Code-Landline Number><space><Customer ID or Billing Account No.> Customer ID and Billing Account Number can be found in the previous bill you received
Mobile Number & Email ID registration
REG<space><STD Code-Landline Number><space><Customer ID or Billing Account No.><space><Email ID>
To register email ID if you have a registered mobile number:
EMAIL<STD Code-Landline Number><space><Email ID>
Fault Booking for Landline and Broadband
FLT<space><STD Code-Landline Number>
BFT<space><STD Code-Landline Number>
To get details of outstanding amount on the latest bill
BILL<space><STD Code-Landline Number or Billing Account No.>
For all the SMS sent in the above formats, reply SMS in the form of acceptance or rejection or errors would be generated. Timely resolution alerts would also be sent to customers.
Customers can also choose to know the keyword availability and usage through LIST or HELP keywords.
LIST Send an SMS with word list to 53334. Use one of the keywords received here for HELP.
We feel this is a welcome move from BSNL. Let’s hope BSNL starts providing more such facilities in near future. In my personal experience, I failed to go green as their CRM didn’t register my request properly. Such things rarely happen with SMS based systems but BSNL must take care about them.
Internet Users can get SMS Services for Landline/Broadband services by registering through
selfcare.sdc.bsnl.co.in for South Zone ( Karnataka, Andhra Pradesh, Chennai, Tamilnadu, Kerala) region
selfcare.ndc.bsnl.co.in for North Zone ( Haryana, Punjab, UP(West), UP(East), Himachal Pradesh, Rajasthan, Jammu & Kashmir) region
selfcare.wdc.bsnl.co.in for West Zone ( Maharashtra, Madhya Pradesh, Chattisgarh & Gujarat ) region
selfcare.edc.bsnl.co.in for East Zone ( Kolkata, Orissa, Bihar, West Bengal, Adman Nicobar, Assam, Jharkhand, North East ) region.
All the above mentioned services are allowed as free of cost by BSNL
If you need details of Activation & Deactivation Procedure for BSNL Land line Services, this should help.