Are you a Victim of TATA DOCOMO Base Tariff Change? : Our Analysis

Most of the TATA DOCOMO users who recharged with special benefit packs should be aware  of what is this article all about. Based on our observations there are may users who are afraid to recharge with special benefit packs from TATA DOCOMO as their base tariff may change from 1p/sec to 1.2p/sec or 1.5p/sec or something. Some say it doesn’t change while some say it does.

Though this happened to me some time back and I stopped recharging with any of the special STVs of TATA DoCoMo due to lack of clarity I would like to share my experience with our disruptive innovator TATA DOCOMO. Don’t know if users are still experiencing such kind of issues across circles PAN INDIA I would like to throw some light on what really happened with my case.

I have taken a TATA DOCOMO number the very first day of its launch and my Base tariff is 1p/sec for all Local/STD, you can hear the total tariff details in the IVR recording below.

Even today if I call 121 and hear MyAccount details, IVR announces the same tariff which I’m not enjoying but likely should be.

Some time back TATA DOCOMO provided an awesome Combo benefit Voucher which is really worth the benefits for the price and even I activated it on my number.

What actually should be my Base Tariff after the expiry of validity of this Combo Voucher? Normally it should be 1p/sec or the same benefits which should be as it is after the expiry of the pack right? But my Base tariff got entirely changed to 1.5p/sec after expiration of the validity of combo pack.

TATA Tariff 1.5p

I have repeatedly complained a lot of times and the cc was not able to clarify me on the same and in fact informed/stressed me that my base tariff is 1.5p/sec only as TATA DOCOMO is providing everyone the same Tariff. Fed up after repeated calls mailed the same issue to listen[at]tatadocomo[dot]com and again after repeated attempts I got full explanation from their cc that my base tariff got changed as I made a recharge with Combo voucher 198 and it changes the Base tariff permanently after its expiration. I was really shocked on how a special benefit voucher can do that and from that day I really lost interest in TATA DOCOMO and its misleading STV’s or packs.

Everyone believes the brand TATA DOCOMO because it’s from TATA’s but I don’t understand why it acted so cheap by doing this way without even intimation or a small notification to users that activating this STV changes their base tariff. Does TATA DOCOMO wants it’s customers to indirectly change their base tariff by paying indirectly for it too just like the way prey is attracted for colors? Nowhere in terms and conditions also have they mentioned the same. I just wanted to let the users know how in a special soothing way Operators can turn down the benefits given to users. I’m not worried about the tariff here, all that matters in the end is trust, once it is lost can’t be recoiled back. Tata DOCOMO could have at least provided a small note on their recharge section or on their website regarding this condition where it failed or may be intentionally done.

198 Combo plan

*198 This combo voucher is now no more available.

If you argue that with the changing market scenario Base Tariff will be changing, yes I do agree that but I also have another number which I took on the same date and it’s still having a base tariff of 1p/sec because I never recharged with any combo or special benefit on that number.

Dear TATA DOCOMO or any other Network users have you anytime faced such scenarios on your number? Do share your experiences with us via comments.

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  • jack August 11, 2014 8:58 pm

    it happens to my number too when I recharged with 250 rupees plan which gives 1gb 3g data and 200 rupees talktime…when I called cc, they said it will last till the validity of that plan 28 days…after that call rates again become 1ps/sec…but this increase in call rates is not mentioned anywhere, not on their website, not on their offer card…

  • eeswar June 25, 2014 8:41 am

    yes, same thing happened to me and i had to convert my 2 sims from docomo to bsnl.

  • abhi June 17, 2014 3:45 pm

    can any1 tell me.. If tatadocomo base tariff was 1p/sec then at that time what was the tariff on tata network while in roaming.

  • Praveen Iyer April 20, 2014 7:30 pm

    Even im the sufferer of the same thing, I recharged 24 for T2T, and my base tariff changed. I reached upto nodal level, but of no use.

  • Yogesh April 14, 2014 6:08 pm

    @RAHUL : In aug 2013 i had recharge stv 248: 222tt + 1GB but then , TATA tele increase my call rates to 1.2-1.4p/sec . Better do normal recharge than this stv : special terrif voucher. *232# : i got 115tt on 105. Do such normal recharge. N ussd : *141# : you can activate any min , sms , data pack from main balance.

  • rahul April 14, 2014 7:41 am

    if i recharge with (Tariff, SMS, Data & Talktime Voucher) of rupees 250 i will get talktime of 222 and Get 750MB calling rate is 1p/sec if i recharge with 250 will my base tariff change?

  • sumit April 14, 2014 12:16 am

    same case happened with me

  • Yogesh April 11, 2014 1:15 pm

    For Tata Docomo : Type ‘PLAN’ send to 121 ; you will get all details regarding current terrif for your number.

  • Sabbani April 11, 2014 12:55 pm

    Hi Sri,

    how did you get the detailed tariff rates in SMS? (the third sms in your pic)


  • Akkshay March 31, 2014 9:04 pm

    See ill tell you what is happening
    these are the techniques to tempt the customer just to accept the pack the way it is and the next they dont what to give the full info about the tarrif plan and that is because they know that if the customer gets any idea of what he is going to do then he wouldent just simply purchase the pack blindly and would demand details about all the shit it is
    So chill its happening to all but im sure if this continues then tata docomo will be no more in the market.

  • Yogesh March 29, 2014 11:33 am

    I am Yogesh @ A’bad,MH . Plz can u help me : i want to use 6rs/month n browse @ 2p/100 KB pack. I ve two tata docomo sim : on one : 1p/sec to all n on 2nd 1p/2sec is my present call rate my no. My question is if i opt for said net pack ll tata tele change (increase) my call rate ? In sep ’13 , i had done stv 248: 222 tt + 1gb: but soon tata hiked call rate to 1.4p for mobile n 2p for landline . Now after request , they ve reduce call rates which i dont want to be hiked again. N last 2 months i had not used internet packs on tata no . So plz reply as early as possible.

  • Rahul March 23, 2014 6:54 pm

    I am user of TATA DOCOMO since 15-12-09 they cheated me. They guaranteed me plan of 1p/sec on local and STD (landline or mobile) lifetime and also a 98 free sms on sending 2 msg a day. But company pulled out plan on 28-05-13.From that day whenever i am calling on any number company is charging-
    Local number 1.5p/1s
    STD number 1.5p/1s
    Local and STD land line 2p/1s
    And message plan is also not working.(98 free sms after sending 2 paid sms)

    Even I talked to their customer support service but they are not responding on my problem.
    TATA Docomo really suck

  • ishwar prajapat March 17, 2014 5:15 pm

    main bhi tata docomo customer june 2010 se hu.mere no – 7415174647 pr base tarrif all local & std 1p/s tha but mene 11 feb 2013 ko stv 66 (all mob call 1.2p/s thi) activate kar liya 90 din bad company ne base tarrif 1.3p/s local & 1.5p/s std & LL kar diya.ab mai bahut chintit hu.kash! company fir mere vo din lota de.port out karvana chahta hu parntu dil nahi kehta ki port kar lu kyonki company ki bat yad aa jati hai-
    ab company hamara hit kitna sochti hai,dekh raha hu.
    ishwar prajapat

    • Yogesh March 17, 2014 6:38 pm

      @ISHWAR , portability request bhej do , tata docomo walo ne 1p/2sec call rate kar diya he mera khud ko experience bata raha hu.

  • Kaushik Roy January 8, 2014 9:53 pm

    Tata docomo in roaming always latch onto Vodafone where ever docomo is not present and after repeated try they latch onto other operators like aircel,idea
    previously Tata docomo always latch onto aircel where ever they are not present even in home circle also

  • Tenji John January 8, 2014 5:47 pm

    Tata Docomo is all set to handover their network to some big player like Vodafone or Jio. The 3G in many areas of Pune have been shut down like Kondhwa, Pimple Saudagar, Pashan, Wagholi. Many towers have been shut down due to no or less footfall. Coverage is so limited that it was very hard to even get signals on the state highway while roaming in Kerala and Karnataka. The automatic mode was immediately latching onto Vodafone and all the incoming calls were being charged.
    Earlier the Special Recharge of 22 was for all Local/STD calls@1.2p/2sec for 30 days. Its now changed to 1.4p/sec for 30 seconds and next 30 seconds is free.
    Tata Docomo has become a really unpredictable network and its quite clear now as Tata Sons has made Tata Teleservices as an Alliance which was earlier a Subsidiary.
    They are all set to wash their hands and leave the TD customers helpless.

    • Abhijit January 13, 2014 11:18 am

      seems to be as no 3G data connectivity at Baner but present at FC, JM road… why don’t they officially announce this?

      • Tenji John February 1, 2014 12:03 am

        Yea,Abhijit…I got to know that when I was in Baner that they have shut down 3G services there too. Its all evident now that Docomo is shutting down. There’s no coverage in Jaipur, but present in Kota, Durgapura, Sawai Madhopur….and all these places are in Rajasthan.

  • Kaushik January 8, 2014 10:57 am

    When you took the new connection there its written ‘Tata docomo reserves the right to change the base tariffs and other tariffs anytime without informing the customers’

    • S.SUDHAKAR January 8, 2014 5:30 pm

      So, we should write ‘I reserve the right to change the operator on the 91st day or any day after 90 days without informing you (docomo)’ on the CAF and submit it !!!. Lets see what will they do !!!.

  • S.Sudhakar January 7, 2014 11:29 pm

    Alert to the docomo subscribers :
    If you the base tariff is changed to more than Rs.0.01 per second, from now onwards do not recharge with any STV (more than extra talkvalue denomination, voice, SMS or data) and stay with at least Rs.0.02 per second as base tariff.
    If you have doubt that the tariff might change when you recharge with docomo website, try or any other recharge site. Make sure that you have selected TOPUP as the recharge category (not SPECIAL or others). In, you can recharge with full talkvalue denominations Rs.150, Rs.200 etc only if you choose them in SPECIAL RECHARGES section. If you choose in TOPUP section and proceed, you will get invalid denomination message. So be alerted !!!.

    In future the base tariff may go to as high as Rs.0.05 per second !!. At that time you may be enjoy calling at Rs.0.02 per second (at least !!!).

  • S.SUDHAKAR January 7, 2014 11:20 pm

    This is real. I have docomo GSM (Tamilnadu) SIM bought in 2010 with default tariff of all India any net calls at Rs.0.01 per second*.
    I have recharged with Rs.50 through and Rs.150 (full talk value) through tata docomo website. First Rs.150 attempt was failed and second was successful. I have complained about the failed transaction and they told that they will refund the amount in my bank account in few days. Coming back to the topic, the call rate is still Rs.0.01 per second and all India SMS became free for me from the first SMS itself !!!. I am having 3 docomo numbers with the above benefits (not recharged and tested, but the call rate is still Rs.0.01 per second*).

    I am enjoying my docomo number to call landlines (where current operators charge Rs.0.025 to Rs.0.03 per second for landlines !!!).

    * means – I have not recharged with any STV (voice, SMS or data). I have only recharged with normal topups (I didn’t recharge with more than extra value topups).

    I don’t know what is going on in the docomo network. May be system error because of merging with Vodafone.

    Warning to tata docomo Tamilnadu circle :
    Note that MNP is there. If you dare to change the default tariff of Rs.0.01 per second in my number (haha. I am not foolish to mention my number here !!!), then I will port out to some other operator. Mind it !!!.

  • raj January 7, 2014 8:21 pm

    No using of fighting with cc/nodal officer regarding this issue.I once activated LOC+STD rate cutter..That’s it after that STV expiry,my tariff became 1.5p/s for ALL calls.Had to long fight with useless cc & wasted my time for 5days,then moved to aircel.

  • Rajan January 7, 2014 1:30 pm

    Internet is Big Issue in Tata Docomo It Never Starts When you Really need it and a big thing is when we call to complain the same customercare people say all are facing same problem so please just on off your mobile data till it gets starts or switch off on your mobile.
    Worst Customer care they never told we will work on this they just say cant do anything.

    • Sabbani April 11, 2014 12:46 pm

      A better work around is turning on “Flight Mode” or “AeroPlane Mode” and then turning it off.
      Make sure the signal goes away completely.

  • Amit January 7, 2014 1:06 pm

    I have been using TATA DOCOMO cdma no from 4 years but now they have increased tariff from 1p/sec to 1.5p/sec after recharging with RS 150 full talk time voucher without any message. Shame on you people.

  • Hasanpreet January 7, 2014 12:15 pm

    I was buy a new connection of tata docomo cdma in rajasthan circle . They give me special call rate for three months. But when i recharge my number with ISD pack then they reduce my ISD call but deactivate my special tarrif of local and std calls for which i buy for three months. They cc told me that you have use one STV at one time. They bullshits don’t know that if you are allowed STV of SMS and Internet at same time then you don’t allowed STV for Local and ISD calls at same time..

  • Tata Docomo January 7, 2014 10:15 am

    Dear Customer,

    Kindly mail us your Tata DOCOMO number, your alternate contact number and email ID at so that we can get in touch with you.

    Thanks and Regards
    Customer Care
    Tata Docomo.

    • XkabirX January 8, 2014 7:51 pm

      Sudhrega nahi na tu? :p

    • Sabbani April 11, 2014 12:49 pm

      This is Phishing attack. Don’t do any such thing.

  • Rushabh January 7, 2014 9:00 am

    Tata docomo 3G closed in Sangli,Kolhapur,Satara,Nashik cities of maharashtra from yesterday morning
    Dont know whats the problem…TD plz rectify it fast….I have recharged with 3G pack….or else port to !dea or BSNL

  • Darshan Malu January 7, 2014 8:56 am

    Instead of Vodafone buying Tata docomo better was if Jio would have taken it….
    it would boost its customers and less investment on infrastructure….

    • Prapbhakar Patil January 7, 2014 9:48 am


  • mausam singh January 7, 2014 8:35 am

    tata docomo is a moron cheater and it sucks……their internet does not connect and even if you have data left in your account they will deduct your entire balance..what call charges they charge depends upon their mood and still i am not sure about my base tariff…i am thinking of switching back to airtel because quality comes at a price.

  • Amit January 7, 2014 7:47 am

    TATA DOCOMO is not at all a reliable operator, takes 15mins to connect internet, 45mins disconnect, Poor Customer services. Vodafone is already intalks with TATA to buy controlling stake in docomo.

  • pradeep January 7, 2014 3:39 am

    tatas have joined the unethical mthr fkr gang cartel of airtel vodafone idea and become mthr fkrs like them. tata ko maro chata.

  • Sutripta Roy January 7, 2014 1:24 am

    Once upon a time Tata Docomo was the beloved network of almost every person of it’s service clarity.But day by day it was decreased.My base tariff was 1p/s from very first day of my tata docomo connection.Even my friends also enjoying the same tariff.But after recharging a special offer my base tariff got increased to 1.2p/s.It was really very frustrating.And their network! Their poor network quality really doesn’t deserve 1.2p/s call rate and such a high tariff !!! There is no 1.2p/2s plan in Kolkata Circle as Tata Docomo has maximum growth in the circle.And there are no option to call to cc more than once in a day.Shocking! Where they are taking charges for calling! At last I ported out from Tata Docomo to Aircel.It was my 3.5 years older connection at Tata Docomo.

  • Idris January 7, 2014 1:11 am

    Govt. Should cancell their licence for providing shitiest service. Its unreliable unreasonable, unpredictable, unwanted, the service is just rubbish.
    weakest signal, weakest internet n gprs rubbish 3g.
    Just dont even thinking of docomo.
    Virgin Mobile rightly said that it was a blunder joing hands with Tata’s

    I m short of words for praising this unwanted network hopefully they will improve thier standard or close their service.

  • Diwahar January 6, 2014 9:22 pm

    This is the worst network now.
    I am from TN and my call rate was once 1p/s changed to 1.2p/s to 1.5p/s to 1.57p/s to finally 2p/s .

  • Kashif January 6, 2014 9:03 pm

    YES I am also a victim of this types of fraud done by TATA DOCOMO…

    I am from Mumbai, I recharge my no. for tata to tata local and std pack. but after doing this I came to know that my they converted my base tariff into same as you explained…

    be aware TATA DOCOMO is a one of the big fraud company which is dong this kind of game with its customer…

    please be aware even if you call to customer care regarding its special tariff, call center people will not describe you regarding base tariff change and same is also not mentioned on the website

    so very clear they are doing fraud for increasing their income with unethical way….

  • deril January 6, 2014 8:25 pm




  • Vino Ananth January 6, 2014 7:50 pm

    Hi Friends Tata DoCoMo currently changed his tariff as 1.6paisa/sec for all local/std mobiles and 2.5paisa/sec for all local/std landlines.

  • Deepak January 6, 2014 6:43 pm

    I am also one of the victim. Once it even happened that after recharging from there own site, no benefit was credit to my number. When i asked them they told it is not applicable to my number. Had to keep complaining and finally when complained to nodal office then they returned the money.

  • deepak January 6, 2014 4:37 pm

    docomo is behaving like a combo of begger and thief. I also had some worst experience. that is why I port all my 9 numbers from docomo.

  • Rahul Ganda January 6, 2014 2:40 pm


  • Rahul Ganda January 6, 2014 2:33 pm



  • Arif January 6, 2014 2:07 pm

    yes. I have faced it.. and my base tariff changed to 1.2p/s.. I am from kolkata

  • Bhavani Prasad Yerrapalli January 6, 2014 1:42 pm

    This is bad if it has happened. There are mobile operators like Airtel & Idea and in the past Vodafone which take the subscriber for a ride in the way they charge subscribers and promise data speeds . Unlike voice plans, majority of the people in the country can live without data connectivity.

    Here is an example of what happens (and to some extent this is a worldwide issue) :
    You take a data recharge on a prepaid subscription which has a volume limit (x number of KB/MB/GB). They do always show a AoC (advice of charge which is a message stating the charge and/or volume for the session) after each session which is a very good thing for the users who keep track. But in reality I’m not sure if majority of the users keep track and for sessions which cross the volume limit in between sessions. They also sneak in a message like “your data bucket limit has exceeded and the next sessions will be charged on the primary bucket”. Not sure if they are doing justice to the subscriber by just sneaking in such messages and if they (most of the times true as they do not understand what they saw) they will run out of the money associated to primary bucket. Which means no more calls to make and renders the phone useless …

    This is in my view a dis service to the customer and will impact the penetration of data services in a country like India as we have low income levels. I have not checked but I hope there is emergency calling available.

  • Linto January 6, 2014 1:00 pm

    Any how if we continue with the packs it offers better rates than any other operator except Bsnl. . . . But their best rate cutter is published only on their website and the recharge value is altered every month,
    so before recharging any packs check their website. what rates they may display on local retailers outlet may not be available any we may get fooled.

    I had recharged for 43 karnataka rate cutter std rate was displayed as 35p/min the outlet and i have been charged more and when i complained they told its changed to 90p/min . but the offer 46 stv was good offering and it was not published on the outlet .

  • Kalpesh January 6, 2014 12:53 pm

    Worst operator…Everyday they changing tariff…Services are worst….even network fails..Internet connetivity bullshit not even connect…They concentrating to marketing instead of provide Better services…#Fail

  • Abhijit January 6, 2014 12:50 pm

    Very well article.. I too have sim card from the first day of its launch belonging to Maharashtra circle. The base tariff is 1p/s all over India, 60p local sms, 1.2p national sms. When I recharge with 253rs. 3G pack which gives 1GB data and 222rs. talktime, it also changes tariff to 1.3p/s mobile and 2p/s landline. I too had lodged complaint about this and also stated that there is no where mention in the website about tariff change.. CC said that website will be updated soon. Its more than 3 months now and still website is not updated. The good part is that once the validity of this pack expires, tariffs are back to basic and worst part is that you can not activate ant STV or daily/weekly pack on this.
    I usually do not use any STV as I have also heard about tariff change.. so activate the weekly pack of 10rs. which provides local mobile call @ 1p/2s.
    If anyone wants to lodge complaint on pgportal, I will able to help by providing email details.
    May be we all suffering from these cheap tactics can lodge complaint on pgportal… what say?

  • Saurabh January 6, 2014 12:50 pm


    Even I feared this when I recharged with Talktime TopUp of Rs.25 few months back and Tata activated T2T special pack offering 12p/min Local T2T (1.2p/2s for first 20 sec and thereafter 40 seconds free) and 24p (First 20 sec at 1.2p/s and then 40 seconds free) STD T2T. My all other Local/STD become 1.5p/s with this activation. Then I checked the TnC on website which tells that it has a tariff validity of 28 days both T2T and other networks. On 29th day I was back on 1p/s instead of 1.2p or 1.5p and a sigh of relief for me. But if I had activated some other pack that changed my Tata to other calls, base tariff would have got changed to 1.5p/s. As it was T2T only so got back 1p/s on 29th after its expiration. But my friend who recharged with FTT recharge of 222 got his base tariff changed as both T2T and T2O was on offering with STV-222. :)

    After that I never ever tried talktime topups that aren’t in multiples of 10. It was my first STV since Oct 2009 when I purchased the number. :D

  • Tharun George January 6, 2014 11:38 am

    TATA Docomo is the worst operator in India. No coverage and still tariff as high as AVoId. Internet won’t work properly still tariff high.

    TATA & NTT Docomo better sell this stupid company.

    • Sujith January 6, 2014 12:25 pm

      Ya..they are going to sell to Vodafone.

  • Ashwini Sharma January 6, 2014 11:30 am

    my docomo number is also the same date of launching tata docomo in base tariff is also changed to 1.5p/sec after I did a local pack tariff recharge. my free SMS were also blocked. earlier I was getting a call rate of 1p/sec and after 2 paid messages I got 100 local /national SMS absolutely free . that time local SMS was 60p and national 1.20 rs . now they are charging 1rs on local and 1.5rs on national SMS and no more free SMS as earlier. tata DoCoMo is a cheater.

  • deep mehta January 6, 2014 11:29 am

    The worst ever recharge system, i have came across the sectors. to be honest everytime i recharge with combo, stv, etc base tariff scheme etc all changes. tired of complaining to CC who just know simple funda “WE ARE RIGHT”

  • Kaushik Roy January 6, 2014 11:09 am

    In kolkata Airtel changes its tariff with STV 78
    STV 78 gives local A2A – 10p/min for 21 days, but other local mobile charges is 80p/min and LL Re 1/min
    Even if some one is on per second plan the tariff for other network is 80p/min and LL Re1/min

  • Kanaga Deepan N January 6, 2014 10:27 am

    Yet another very bold and beautiful analysis by SriK. Whatever you have told is TRUE. The once innovative operator is now the most EVIL one. TataTele has lost hope and goodwill from their customers.

  • charles January 6, 2014 10:24 am

    a full talk time recharge of 222 has changed the 1p/1sec to +1p under 60sec

  • charles c January 6, 2014 10:21 am

    for s/l related or internet issues cc just slap instructing to select TataDococmo manually.
    several times heard of this issues.
    why is this difference b/w automatic & manual selection?
    even after selection problems doesnt finish.

  • S.SUDHAKAR January 6, 2014 10:16 am

    In Tamilnadu circle, docomo is charging Rs.0.02 per second and aircel at Rs.0.03 per second for all calls within India.

  • Avtar Singh Kaint January 6, 2014 10:00 am

    One more problem in Tata Docomo is that it if u r in your circle it automatically change in roaming without your knowledge and deduct balance if u call cc they will tell u to select network manually, every time.

  • Darshan Malu January 6, 2014 9:43 am

    I feel BSNL best for prepaid and !dea best for postpaid espescially for maharashtra circle..
    I dont believe in Vodafone because lot of bill issues are there with that operator and its calls doesnt get connected fast if the internet is ON

  • Imon Aryan January 6, 2014 9:40 am

    Yupz ~ itz happening ,,,,since some months ,,, they are increasing base tariff by cross system !

    I checked d same Kolkata nd as well as Rest Of West Bengal ! itz truth TATA DOCOMO is a disturbtv innovator !

    You can check their tracks. where u can watch all the wrong wayz they took up.

    At first , their netwrk iz very poor. They are in huge debt . like AIRCEL .

    but AIRCEL doing really well now .

    As TIMES OF INDIA reported ,,, Vodafone India wanna buy the entire TATA DOCOMO ,,itz sure dat the customers would moved in to Vodafone IN brand !

    And VODAFONE is targetting TATA DOCOMO to buy out coz ,, Their CDMA spectrum . not for d consumer base ,, as ARPU is too litlle .And consumers are jst felling angry wid TATA DOCOMO .

    If VODAFONE buy out ,, You can see the tarrif goes high upto 400% .

  • gaurav January 6, 2014 9:29 am

    Yes You are right.. After seeing these type of cheating from TATA i already ported my number…
    TATA is now using(Last one year approx) Smart cheating method for looting customers. They have worst network in bihar they also stopped GPRS facility since 20th Aug 2013 but in voice tarrif they compete with Airtel, Voda, Reliance.

  • VB January 6, 2014 9:29 am

    Mine tarrif changed from 1.2p/s to 1.3p/s without recharging any stv (although I had activated Rs.11 data pack)

  • Anand @ Maharashtra - Nasik January 6, 2014 9:29 am

    Same thing is happened with me. I have bought 2 sims on same day. One was still 1p/sec plan and other has 1.5p/sec as it was recharged with STV for call rate reductions.
    TATA’s this wing is seems to be doing business with very much rude way with customers.

    Even one more thing which I have noticed last week is what TD claims of the unlimited Whatsup plan is false, beyond 20MB they are charging for downloading media even on images. When talked to CC they says its free only for chatting, which was no where shared with customers.

    Once even I was fan of TD for their packs but some elements in their business now spoiling the busness it seems.

  • Dileep January 6, 2014 9:16 am

    Yes you are write they have changed my base tarrif also from 1p/s to 1.5 p/s without any stv activation. The number was from tata docomo cdma. I thick every company is just cheating the customer by not informing about the plans in detailed way.

  • sand January 6, 2014 9:15 am

    Since you have all the details as i see above,Please raise a request at the TRAI given complaint website.Fortunately it works.So do that first.TATA should get the message loud and clear.This is pure cheating.

  • Siva January 6, 2014 9:14 am

    Compare to other operators , Tdocomo frequently changing their special packs …no proper updation in website … CC peoples not answering clearly … because they also don’t know what r the packs presently available in market .. there is no intimation through SMS regarding base Tariff change ….Totally Waste network…i wasted so much of money in Tata Docomo… finally i thrown all TD sims in dust pin .. that day i decided whatever offer given by TD henceforth never used Tata Docomo services.

    in this matter , Airtel is good one .. they initimated through sms during the time of Base tariff change

  • sand January 6, 2014 9:13 am

    You should have told them that since this wasnt given on their website it is a clear breach of the terms set by TRAI last year.If a recharge does have hidden things that are not displayed you have every right to escalate to TRAI and they will try to fix it.So do that.Complaining in telecomtalk doesnt help.Since customers keep quite and dont do anything companies in india take us for granted.

  • SS January 6, 2014 8:45 am

    You analyse and make a report of any grievances of a customer. Thats the beauty. Well written! Many or almost everyone complained that their base tariffs were altered after recharging with any STV.

    Tata docomo is now in the last phase of its business which has been ruined by poor decision makers.

  • prasad mayya January 6, 2014 8:18 am

    my family had 4 tata docomo nos….. they sent msg that give address proof as per trai orms… i sent address proof… but they suddenly deactivated sim….. i ported my reliance no to docomo offer is “100sms daily for 90 days” ….. but after 30 days they started to charge 50ps for 1st 3 sms….when called cc they said i will get benifit for 30 days …1st 2 min is 2ps/sec ……i am getting offers on my sim like for 37Rs 750mb 30days… but when called cc about this they says dont recharge you wont get that offers….finally i ported my no to reliance gsm again.. these are all not reliable one ( anyway these are my sec no )

  • Mayur January 6, 2014 7:32 am

    Yes i do faced the same issue, then i digged at customer care but result out, then i ported to other network.

    In my case i taken sim from hyderabad, then recharged with some rs4 stv for 0.5p per sec benefit, by recharging this stv my tarrif not decreased surprsingly increased from 1p to 1.5p.

    when i call to customer care they told this plan is not applicable to hyderabad. So my tarrif directly changed to 1.5p per sec.

    Customer Care never listen to any one, if something distrubtive they tell server down no information or go to docomo outlet for the issue.

  • abhiiith January 6, 2014 7:25 am

    I heard tata tele is selling its business to Vodafone.

  • gaurav January 6, 2014 5:50 am

    My main number is of docomo and 2nd is bsnl.
    I have 1500+ balance in docomo but dont use docomo because of many factor,first is internet problem it never connects easily if connect disconect after 40 mint and then never conects again i have to restart my phone to connect.
    2nd is it has inter circle tie up with vodafone in punjab but when i select vodafone then dont have permision to use internet on vodafone tower and docomo has very less network in nearby villages.
    3rd all eye catching plans which shown in website are not applicable for my number even not any rate cutter applicable for my number .
    4th now my base tarrif is 2p/sec which is previusly 1p.
    NoW i use docomo for incoming,msg pack and balance transfer only,as a old user docomo giving me free miss call alert and full talk time on every top up above 10.
    On the other hand BSNL base tarif i am geting 1p/sec along with 5 number frends and family in which on net 10paisa and off net 40paisa even in blackout days and if i recharge with any 1.2paisa/2sec ratecuter my frend and family benafit also work,also use 139 3g pack which gives upto 900kb/sec downloading speed and if we activate any stv from bsnl self care then it save 10% from stv amount.

    Now waiting for vodafone to takeover docomo or my balance to get finished,to port out to idea or airtel from docomo.

    • gaurav January 6, 2014 9:33 am

      Yes dear me was facing same problem. I was also 1000+ balance in main account when Docomo stopped their GPRS service in bihar.

  • shri January 6, 2014 5:03 am

    Same experience here as well. Base tariff was 1p/sec for local, national and roaming. However w/o special pack plan was revised for local national and roaming tariff with higher slab. As usual CC can’t help, but I can by boycott of services. Then MNP was not there.

  • Raccoon January 6, 2014 2:58 am

    Haven’t experienced this, but have many other experiences where they have defrauded me. Tatadocomo is one of the most dishonest operators. And now the network is becoming worse. In Bombay esp. it is simply unusable.

  • Weir January 6, 2014 1:49 am

    Very Well Writter Sri….Tata Docomo Is now retard…Once I was Big fan but now I dont Even Use it

    • aditya January 6, 2014 5:31 pm

      I have also complained tata docomo, but they replied in a tricky way.
      They started RC129 – All india mobile 1p/2sec for 120 days (Including landline calls)
      Revised RC 129- All india mobile calls with 1p/2sec for 90 days (Including landline calls)
      3rd- Revised Again RC129 -All india mobile with 1.2p/2sec for 90 days
      (Landline calls 2ps/sec WHat ????? )

      Revised 3rd plan I got really upset because
      After paying RC129, don’t we deserve 30 paisa/minute tarrif ?
      After paying RC129, don’t we deserve old tarrif i.e. 30 paisa/minute tarrif for landline calls

      They should think about it.
      Docomo website not mentioned anything about landline tarrif and looting