Are Operators really providing that Freedom in Roaming?

As already shared on TT pages,

All the operators started to provide OnNet Incoming free Roaming packs throughout India.In a dual tone let’s appreciate their favor done to those who are frequent travelers and to those who stay away from home zones for longer periods in different states on some work purpose.

With such stiff competition among all the operators trying to provide hassle free roaming services,are the Roaming Services provided by these operators really hassle free?I’ll share my experiences and take on the roaming services provided by the operators in different scenarios citing some of my experiences.

Customer Voice

Let me speak about my first Roaming experience with Idea Cellular Services:

Scenario 1: VAS Deactivation

I was active on a DT service in my home location and went roaming in the middle of that month with the same service active. Everything went happy until I received a sms from IDEA intimating Your DT Service will be renewed in few days and amount 30(Monthly rent) + 15 (Song charges) will be deducted from your account. Then I started to tremble who on roaming will have DT service renewed and let me deactivate it first. The real mess started when I tried to call the Universal VAS Deactivation Number and I’m not able to connect to that number. Then I understood that these intelligent Networks don’t allow call establishments to any such numbers while roaming.

  • I tried to SMS the toll free number 12345 for any DEACT info but after sending 4 continuous sms and after checking my balance I realized that they are charging Rs.1.5/SMS for Toll free number also while on roaming(I’m on IDEA Network only). This is an example of REAL LOOTING from their customers even to its own Toll Free Numbers on Roaming.
  • Though I know I’ll get connected to the local support team I tried to call the same number 12345 and to my surprise even upon my request to speak in English the cc executive is speaking only in her regional language, I was fed-up after repeated requests to her to speak in English and disconnected the call.
  • Then I checked idea cellular website to DEACT DT via SMS and thought finally I got a solution and tried my luck to send a DEACT sms for which I got Sending failed error. Conclusion – You can’t send sms for any such numbers while on roaming.
  • As a last attempt I tried to make a chargeable roaming call to the Idea Customer care number of AP to request for DEACTIVATION. The scenario went like this
  1. For ROAMING ASSISTANCE press 6 and after that call got disconnected
  2. I tried again, this time no disconnection neither any response from IVR
  3. One more try -This time I got lucky enough and succeeded to get connected to a cc executive, I explained my situation and after making me wait for 15 min and keeping me on hold with some music playing in background there is no response from cc side and after some time I disconnected the call
  4. My Last try on call – The response from cc is that DEACTIVATION can’t be done from their side and I need to send a sms from my number for deactivation. I was fed-up already with response as I wasted 30 rupees for cc sms/calls and started to maintain a balance below 10 rupees. Guess what happened now? The VAS Service charges started deduction on daily basis.
  5. Finally I decided this is not fair and I emailed the CC team explaining my problem with VAS on Roaming and thanks to that person who took response to my mail has finally deactivated the DT services.

Conclusion: That what I learnt from this is Check for any Active VAS services and Deactivate them before you go ROAMING.

Scenario 2: Prepaid to Postpaid Conversion – Idea Cellular

As the name suggests, this time I made a request for conversion of my prepaid number to post pay when I was in my home location and need to immediately move to a different location on work.

Idea Showroom executive informed me it will take 7 working days for conversion , though I’m aware this activation is not going to work because I’ll be on roaming at that time, I again made a confirmation with cc that I’ll be on roaming and will the activation takes place? He nodded with a yes. I smiled and left the place. As expected after 7 days my prepaid SIM stopped working and when I inserted my new SIM it has no access to Network at all. After lots of calls to customer care team these are the responses I got each time I called

Response 1: You need to call Verification Number according to the TRAI rules to get your number active

Response 2: You will have access to Network and Incoming calls but outgoing calls are barred

Response 3: This time I requested them to connect to Tele verification team so that I can verify my details and they can activate my number. CC Response: Sorry this can’t be done from our side and we have no access to that team. You need to have access to home Network to get your number activated by calling the verification number.

It took my 15 days to get the problem solved with the intervention of Shivanjali Singh from Idea Cellular and I’m really thankful to her.

Whatever the case is in the above two scenarios, my problems got solved only after a lot of struggle where everything is related in providing proper Roaming Services.

Common Roaming Problems Faced in general:

  • Reduced functionality of General Toll free Customer care Numbers while on roaming.
  • All other Operator Service ACT/DEACT numbers also get disabled on Roaming.
  • Many services can’t be activated or Deactivated on Roaming.
  • Some Operators are charging even for sms to their own Toll Free Numbers.
  • Even the Customer care Numbers are charged as a Roaming call.

Some Suggestions for Operators in providing hassle free Roaming services:

  • Redirect all calls made to normal Customer care numbers like 121/111/*333 while roaming to the respective customer’s home location Customer Care in spite of Customer Care of Roaming Location or make the entire Customer database available to the Customer Cares of all locations so that they can also assist the Customers on roaming.
  • As different states may have different ACT/DEACT codes, first of all allow sending of sms to those numbers by redirecting these sms to their respective home zone locations so that any service requests Activation/Deactivation requests can be processed by the user even on roaming .
  • Remove home only restrictions on numbers especially  like Tele verification, Porting or any user verification , activation or deactivation process numbers, so that when any user takes a new number just before roaming or on some purpose the same can be verified and activated even on roaming.

In my experience I found TATA DOCOMO (I’m really happy with the roaming experience of  TATA DOCOMO) providing access to good number of home location Toll free numbers even on roaming for free followed by Airtel, Aircel, and Vodafone(Vodafone is charging even for its 121 and 144  numbers on roaming).

The same trend of disabling normal functionality of  special numbers , activation’s or any normal home location toll free numbers is followed by all the operators including BSNL. BSNL also intimates it’s users that they will be charged for calling customer care on roaming as soon as users reach a new roaming location.

Have you anytime faced these kind of problems on roaming? If so which Network and what is the problem and how did it got rectified? Feel free to share your experiences with other readers via comments.

If you have any such special Roaming experiences to be shared on TT pages you can also mail me on Srikapardhi[at]telecomtalk[dot]info 

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  • Manoj August 26, 2013 12:29 am

    I wanted a special number that I wouldnt have to change, regardless of where I was. Considering the reputation of an Aditya Birla company, I got an IDEA prepaid connection (thank god). Roaming has been a pain. I have been charged incoming calls at Rs 1 -1.5/min, and even incoming SMS charges; despite having roaming pack activated for 0.15/sec. Calls to CC go to the circle where I’m roaming, even though IVR gives an option for roaming users, this never works. IDEA’s plans suck big time, and it’s charges are high as well. So I’ve got an idea – to never get IDEA.

    Waiting for National level number portability, which was to be active since July 2013 as I last heard. I will jump to MTNL so fast and have no IDEA. Yes, I know users of other networks will find it hard to reach me. TRAI, after you finish counting all the forms of cable TV users, can we expect you to fix the interconnect and forced activation of VAS problems that have been going on for over 3 years?

  • SS August 20, 2013 8:56 pm

    I am currently roaming in UP east using Airtel SIM on Idea’s 3g network, I am facing some problems-

    1. SMS/Calls to 121 are not going at all!
    2. Airtel’s “Get 3G speeds at 2G pack @no cost” offer isn’t working on IDEA’s 3G network. Iam getting 2G speeds only.

    • DUANE January 5, 2014 11:53 pm

      How do you expect a SHORT CODE (121) of AIRTEL to work when you are logged into IDEA ???

  • Ashutosh August 20, 2013 2:31 pm

    I live in Noida whsich comes under Delhi NCR circle and I’m using Reliance postpaid connection but i was shocked when received my bill of july month it shown that i have been in roaming and they charged me Rs 1205 for roaming. I realized the problem earlier in February and deactivated my national roaming but i dont know when and why they activated my roaming, when i asked CC they told me that i have been charged correctly and my national roaming is activated but they didnt told me when it was activated. I talked to the billing dept but they also didnt gave me any solution.
    Pls help me how cn i resolve my problem, Is anybody also has the same issue?

  • Keshav Jha August 20, 2013 10:34 am

    Aircel charged me ?3.45/ sms (Two sms) for activating DND (on 1909) in roaming.
    Again I faced the same problem with Aircel that the new SIM can not be activated in roaming. For tele-verification signal should come and the signal was not coming in roaming. When I sent back that SIM to home circle, then only the SIM could be activated.

    • DUANE January 5, 2014 11:56 pm

      National Roaming is provided only after tele-verification, so signals cannot be provided on national roaming. Solution: Complain via email – they should call you on an alternate number, verify the details and then your phone will start working. This is what AIRTEL did for me, when I ported from idea to airtel. LONG LIVE AIRTEL!!

      • SS January 6, 2014 8:53 am

        No. That depends on operator to operator. In vodafone even if your sim card gets activated when you are outside home circle, you can still get signals without tele verification. But *141# would say “account barred” and dialling a number would say “the vodafone no. You have called is temporarily out of service”. You can also complete verification by dialling 117.

  • raju August 20, 2013 10:32 am

    same issue.using chennai voda sim in AP.No network at all.Called both CC(tolled).Chennai CC says since you are in AP,call that cc ..they will attend the issue.We cannot do anything from our side.
    AP CC says..this is chennai no..so we cannot take any complaint from our side..call chennai cc!!
    This continued for about 1 week.Mailed to nodal officer.No response for about 1 week.I returned to chennai & got a call from them.They said since u r not in AP,we cannot do anything!!! We will resolve next time..Happy to help..??Idiots!!!

  • raj August 20, 2013 10:29 am

    same issue.using chennai voda sim in AP.No network at all.Called both CC(tolled).Chennai CC says since you are in AP,call that cc ..they will attend the issue.We cannot do anything from our side.
    AP CC says..this is chennai no..so we cannot take any complaint from our side..call chennai cc!!
    This continued for about 1 week.Mailed to nodal officer.No response for about 1 week.I returned to chennai & got a call from them.They said since u r not in AP,we cannot do anything!!! We will resolve next time..Happy to help..??Idiots !!!

  • f August 19, 2013 3:38 pm

    The solution is to completely remove roaming. Just because some fellows never leave the tiny village they were born is no reason for this nonsense. Countries bigger than India dont have roaming, so why should we.

  • manishbala August 19, 2013 1:12 pm

    aircel is the best roam free plan and tariff. . .

  • Sina August 18, 2013 11:53 am

    The article is really useful. In my view Vodafone is providing the best roaming services with best network services.

  • S.Sudhakar August 18, 2013 11:26 am

    To all :

    Try lodging a complaint in pgportal.gov.in under ‘department of telecommunication’ category.

  • Sachin Patil August 18, 2013 11:03 am

    I m postpaid subscriber of idea mumbai circle.in mumbai circle I can check my data usage balance by simply dialing 500 but I studied in pune which is under maha&goa circle in ths circle ths no is not operating…idea make *125# ussd numbr for its prepaid subscribr to check data balance..but postpaid ths no is not working….very bad experiance of idea postpaid service…I can check my usage only thrugh my mobile app. Dats usage…

  • Nirakar Panda August 18, 2013 11:03 am

    A similar and horrible experience I have faced with Vodafone-Gujarat as well as Vodafone-West bengal while roaming to Odisha.

    Although upon confirming with Vodafone Gujarat team about the Roaming service availability at Odisha, They have confirmed that Bilateral network sharing tieup with Reliance where vodafone own network is not there.

    Once I have entered in Odisha, the mobile has never latched to Reliance network at all and as there was No network connectivity I have to spend several Rupees to call the customer care at Vodafone Gujarat and trust me I really got ZERO response from their team other than saying Sir, Your National Roaming is active from our side and we cannot help you further.

    I have written several mails to them but No response or Response with No appropriate response. Finally I have ported out from the Post paid number to BSNL which worked fine.

    Learning from the past experience again this time in West bengal circle I have repeatedly try to ask the customer care regarding the same problem I have faced with the Vodafone Gujarat and I have got similar assurance regarding the availability of Reliance Network for Roaming in odisha

    But baseless to say again I faced the similar problem in odisha and the mobile never ever latched to network, sent two three mails and they were keep on assuring me that your National Roaming is Active and are keep on investigating the problem.

    after 10days of stay at odisha I came back to West bengal and the customer care conveyed me that as I have moved from odisha they cannot investigate the problem and so on.

    After sending two mails they have confirmed that the roaming agggrement has been terminated and now they are having tie up with Aircel which is having the ICRA with Reliance again in Odisha.

    So you can understand how much problem a person gets when the mobile network does not stays with them while in roaming due to such incomplete information provided by the customer care team.

    Nirakar Panda

  • Harpreet Singh August 18, 2013 10:25 am

    Hi, I have faced some similar problems while roaming.

    I recently relocated to Delhi, from Ranchi. At Ranchi, I had a Airtel postpaid number, with BlackBerry services active on it.

    On reaching Delhi, I got another local postpaid number and activated BlackBerry service on it.

    Now, I wanted to keep my Ranchi number active, but wish to de-activate the BlackBerry service on it. I tried calling the 121 customer care. It got me connected to the local customer care. Then, I tried calling Jharkhand Circle’s 10 digit customer care number, which re-directed me to prepaid customer care no., they then gave me postpaid 10 digit customer care number. On trying that, I was again said, that it is a prepaid customer care and they can’t solve any query of mine.

    This went on for a week, I kep trying all ends, until it clicked my mind and I used some harsh words to file my complain on Airtel’s twitter account and then finally it got deactivated the very next day.

    So, I learnt that power of social media also works of them too.

    Regards,
    Harpreet

    • raj August 20, 2013 10:16 am

      I too agree that fighting with cc (198) is useless.Use twitter & FB to max. extent. All the operators are active on these & are attending issues only when posted on internet

  • Vishnu Kamath August 18, 2013 9:12 am

    I guess the only operators who provide good services are the Government ones. MTNL and BSNL, They do not start uncessary and useless VAS services like private operators do. MTNL and BSNL have a good Network par with any other provider. Only difference is the people who make it work.
    If you are looking for a Cost effective and honest Roaming go for the Sarkari providers.

  • sujit August 18, 2013 7:23 am

    Airtel

    Awesome service while in roaming. Awesome coverage.

    198 latches to customer care of the visiting state but they are able to activate/deactivate services (i m on postpaid).

    GPRS coverage is good in roaming.

  • JaG August 18, 2013 5:18 am

    I have Aircel TN & Chennai SIMs. The 121 C.Care number works really strange while in roaming. While in AP, 121 is toll free, and I’m connected to my Home C.C. While KA, the number never works. While in Kerala, the call gets connected to my home CC, but charged at roaming rates !!!

    I’ve never got chance to try in other circles. Also the Deactivation option through SMS is absolutely pathetic while in roaming. Way back in 2010, my Dad once activated a DT by mistake (RoTN number). I did not want to renew it and decided to deactivate it on 28th Day. I sent the SMS but I did not receive any confirmation (I was in Chennai). I called the C.Care and they said they haven’t received any such request.

    Later on, I had to travel to outskirts of Chennai, and I started receiving Aircel RoTN signal. Now, I tried the SMS again. This time, I got the confirmation that service deactivated within few seconds. The issue was I was in roaming N/W in Chennai.

    I sent out an email detailing the issue I faced, and the issue faced by TN / Chennai customers while roaming into other area N/W. They called me back in a few days and said they have made a note and will work on rectifying it. But I seriously doubt it though.

    I believe USSD options always work without any issues, even while roaming in other N/Ws. For example, I’m now in Int’l roaming and USSD menus work just like in home. There is no additional charges as well. TRAI must make sure that every operator provides USSD based option to Activate/Deactivate VAS.

  • SAJJAD Tamil nadu August 18, 2013 3:35 am

    NOW IN TATA DOCOMO NETWORK.
    I AM USING STV Rs 501 (96000 seconds loc/std + 4GB 2G DATA + 100 SMS/DAY VALIDITY 60 DAYS.)
    everything was fine until I recharged ROAMING PACK 252 VALIDITY 180 DAYS.
    in roaming all my incoming calls were FREE but after I came back in my HOME NETWORK my plan was changed sms rs 1 for each. my pulse was changed from SECONDS TO MINUTES only unchanged is data.
    I called to cc they said ur now in ROAMING PLAN so then I tried to recharge sms pack in online it was showing NO PLANS OR APPLICABLE IN UR NUMBER. ALL THE PACKS WERE INVALID IN MY NUMBER.
    THEN MAILED TO APPELLATE & LISTEN OF TD ABOUT MY PROBLEMS I ASKED DO WE HAVE SACRIFICE ALL THE BENEFITS BY THE PACKS IN OUR HOME NETWORK ONLY TO GET FREE INCOMING IN ROAMING…..
    SO I REQUESTED TO CANCEL MY 252 ROAMING PLAN COZ I CAN’T WAIT FOR SIX MONTHS.

    SO IN MY HORRIBLE EXPERIENCE ROAMING INCOMING FREE PACKS WERE WASTE PACKS..

    DID ANYONE CONFIRM AFTER RECHARGING ROAMING PACKS ARE THEY GETTING ALL BENEFITS OF HOME NETWORK PACKS OR BOOSTERS OR STV IN HOME NETWORK ???????

    FROM TAMIL NADU
    SAJJAD AHMED
    KHUDA HAAFIZ.

    • sujai August 18, 2013 12:23 pm

      faced same problem…
      i got another sim for outgoing in home….

  • deepak das August 18, 2013 2:01 am

    Yep!I’m using aircel*and on roamng…i trevelled delhi mumbai kolkta…there’re no problm*.

  • Duane Bayliss August 18, 2013 12:11 am

    @ Srikapardhi – thank you, this is an excellent article.

    • Srikapardhi August 18, 2013 9:37 am

      Thank you Duane. I’m glad you liked it.

  • Jagannath August 17, 2013 10:05 pm

    Here are some problems which I have faced:

    If you call numbers having a +91 prefix the call does not get connected (It says wrong no.) while if you call the same number with 0 prefix, it gets connected (have faced the problem in BSNL UP, Idea MP&CG Circle – using BSNL Orissa & Aircel Orissa SIMs respectively)

    Another Problem, even when your number switched on and has full network coverage (outgoing calls work). Somebody who calls you gets an error msg “This no. does not exist”. (have faced this problem with Airtel, Vodafone, BSNL) The problem gets solved once you restart your phone.

    For activations/deactivations, I have never faced any problem when using USSD services of any network.

    Airtel 121 care, Vodafone’s 111 or 198, Idea’s 12345 and Aircel’s 121 is always reachable even if you are on a different operator’s network when out of your home circle. BSNL customer care is never available.

    All 1800 toll free numbers usually don’t work. It varies from circle to circle. Even once, I was surprised to see the PayTM tollfree no which was not working in the Home circle (idea orissa) started working in Idea Delhi circle.

    I have never faced any problem with the SMS & Data services on roaming (even for activation or deactivation purpose).

    I have also found GPRS speeds to be comparitively faster when used in roaming outside the home circle.

    • Duane Bayliss August 17, 2013 11:19 pm

      @ Jagannath – this problem happens (in my personal experience) if you have MCI/MCA (Missed Call Info/Alerts) active on your number as the Switch “diverts” to a short code (which is why NOKIA handsets show “Note: You have active diverts” whenever you make a call) … now when you go on ROAMING – all calls are routed through the visisted-location-switch (MSC) … this in turn causes the calls to get “diverted” to the MCI/MCA short code (which of course doesnt exist in the place you are visting)…. SOLUTION: Temporarily turn off MCI/MCA while on Roaming…. NO DIVERTS – NO INCORRECT NUMBER MESSAGE – I have tested with AIRTEL AP nos in KOL, WB, BH as well as in South with KA, TN and in West with MUM networks (all AIRTEL)

      >> Another Problem, even when your number switched on and has full network coverage (outgoing calls work). Somebody who calls you gets an error msg “This no. does not exist”. (have faced this problem with Airtel, Vodafone, BSNL) The problem gets solved once you restart your phone.

  • SAURABH JAIN August 17, 2013 9:46 pm

    Another experience with BSNL. they charged me for all incoming calls even after activating the roam Free paln stv rs.67. I made a complaint at the CC, but no help. then I conatcted the UPW circle office and mailed them the complaint. the related officer took the complaint at the nodal centre,Chandigarh and resolved the issue in 7 days. they accepted the mistake and refunded the charged amt.immediately. BSNL CC is quite honest and I have got refund of wrong deductions in past also.

    • anu August 18, 2013 1:35 am

      me too BSNL IS TOO GOOD

  • SAURABH JAIN August 17, 2013 9:41 pm

    I faced problem with Vodafone network. on porting from aircel to vodafone postpaid, I went in roaming. My incoming and outgoing calls were barred as the address was not verified by the vodafone executive. I made a complaint, but had to face disconnection for 2 days in roaming circle. Really all private operators are deceptive. Hate all of them…

  • S.Sudhakar August 17, 2013 9:01 pm

    I am having my Mother’s prepaid SIM from Kuwait. It is logging into Airtel, Vodafone and Idea.

    The foreign operator is providing direct call back to Kuwait in Airtel network without the need for dialling the ISD code +965.

    In Idea network (using the foreign operator’s SIM), I dialled Indian number directly starting with STD code (044 xxxxxxxx). The call went through !!!.

    Wow. Foreign operators are good and clear about the facilities.

    But when I used Airtel Tamilnadu prepaid SIM to roam in Kuwait, none of the services were available. I need to dial full ISD code for outgoing call to India.

    • Duane Bayliss August 17, 2013 11:23 pm

      @ S SUDHAKAR – I guess you have experienced “CAMEL” Roaming – this allows outgoing calls while on international roaming (which many Indian operators dont have even today)…. like you used a KUWAIT SIM I tested with a DUBAI (UAE) SIM here in Hyderabad – calls were made using Airtel however did not go through when on AIRCEL.

      >> The foreign operator is providing direct call back to Kuwait in Airtel network without the need for dialling the ISD code +965.

      >> In Idea network (using the foreign operator’s SIM), I dialled Indian number directly starting with STD code (044 xxxxxxxx). The call went through !!!.

      Wow. Foreign operators are good and clear about the facilities.

      • S.Sudhakar August 18, 2013 9:40 am

        But when I used Idea Tamilnadu network using the Kuwait SIM, I just dialled the Indian STD code (and without zero for local mobile calls) for outgoing calls. How is it possible?.

  • S.Sudhakar August 17, 2013 8:51 pm

    It is nothing to blame the operator.

    TRAI should have framed rules regarding this problem. Then the customer should have deactivated the service before going for long duration roaming or should have sufficient balance before going to roam.

    I know about this when I am using airtel in 2004. At that time I used to call 646 (at Rs.4 per min and later changed to Rs.6 per min) VAS portal during roaming. I asked roaming location customer care 121 why I am getting the portal options of the roaming circle instead of my home circle. They said that it will depend on the roaming location.

    I think only docomo provides toll free (when on net) customer care to home network during national roaming.

    • Duane Bayliss August 17, 2013 11:28 pm

      @ S Sudhakar – I guess its not TRAI who are to blame, but the operators who themselves have NOT tested properly: to give you an example: using AIRCEL (Andhra Pradesh) postpaid SIM while on International Roaming (UAE-Dubai – ETISALAT network) this year my wife was charged around Rs 580 for an INCOMING CALL!! Really heights – more so, as she did NOT receive the call (but instead REJECTED/CANCELLED the same from the handset). the “catch” to this lies in the fact that I had diverted incoming calls (on BUSY condition) to their CC number (9700012345) … now when one goes on INTERNATIONAL ROAMING – call diverts are NOT supposed to work back to India (as who will pay the ISD charges) – I confirmed with AIRCEL they had not allowed same: showed them the CDR (where I had been charged BOTH Incoming Airtel (Rs 300) and ISD charges (Rs 280) – they were obliged to pass a credit/waiver/refund of Rs 580 … for the 16 sec call WE NEVER ANSWERED!!

      • S.Sudhakar August 18, 2013 9:44 am

        Duane :

        One tip for you :
        If incoming call faces problem (jump call) when connecting, you will get charged.

        Enable fully blocked DND and confirm it before going international roaming.

        Please divert all incoming calls to SMS centre number of your provider while international roaming. You will not get any incoming call. However you can make outgoing call* , incoming and outgoing SMS is possible.

        * means – depends on the network which you are logged in.

  • rohit August 17, 2013 8:17 pm

    I’m currently facing the MNP tele verification problem. I’ve requested for MNP and moved to metro for some work. Now my old SIM deactivated and the new SIM didn’t getting network.

    • Ved August 17, 2013 9:27 pm

      I too faced the same situation ,for this u have to go to ur home circle/location then only u will get network n verify from there n after that only u will able to get network in roam …

    • Duane Bayliss August 17, 2013 10:36 pm

      @ Rohit? Which operator – Donor and Recipient?

  • ajay August 17, 2013 8:05 pm

    i was using airtel earlier and dont know about others but this operator charged me for data use while on roaming and one day i got a msg of heavy deduction of RS.198 and i called to cc but after knowing my issue,call gets disconnected, tried 6 times and same happend.. using MNP i changed the operator to tata docomo,and this operator has a nice service of chat support on the website.. even now m facing balance deduction but i get refund using chat service

    • Duane Bayliss August 17, 2013 11:30 pm

      @ AJAY – really strange, as AIRTEL always charges from the DATA BALANCE – which is known as DA10 (for 2G) or Da11 (for 3G) … “DA” being “Dedicated Account” …. ie *123*10# or *123*11# respectively… did you get them to refund same?

  • Aditya Maheshwari August 17, 2013 8:00 pm

    How many of us are frequent roamers ? Don’t you know that to enable roaming packs the cellular operators started to hike call charges & packs. Also thanks to “SMS” & “SIBBAL” they banned SMS for few days & after that SMS was limited to 100 a day so people started to use Whatsapp like apps.

    • Duane Bayliss August 17, 2013 11:35 pm

      @ Aditya – Im a “frequent” roamer – live in AP and use a WB SIM – 365 days a year :-)

  • Aditya Maheshwari August 17, 2013 7:55 pm

    Thank to Idea that you was able to connect to CC. But in BSNL when you move from one state to another the call connects to host CC. I was ruined many times but no solution found for this problem.

  • Ved August 17, 2013 7:53 pm

    Recently i went to Agra,Udaipur,Delhi,Nagpur,Jaipur..My network is Airtel n m amaze to see what a network except in 2-3 place where i won’t get network for some time during journey by train n rest all i get full network that too with awesome 2G net connectivity even in train, hilly areas,villages ,no problem ,I was streaming in train that too was without buffering in 2G, checked customer care no. 198 n 121 both were working fyn ,the only problem the 198 CC told me to call to ur home customer care no 9893098930 on roaming so i dialed it was also toll free no. ,n 198 was also toll free ,n checked all USSD service ,*123#,*121#,*111#,*222#,*400#,*567#,*555#,*141# etc all were working fine n sent sms to 121 to start and stop a service ..no problem i faced at all..LUV u Airtel jst awesome network…I too had other nos. (Reliance n Idea) but no network in most of the places n where there was network no net connectivity was there…Jst luv Airtel..Now i understood why Airtel is so costly…

    • Prajwal August 17, 2013 8:53 pm

      Totally agreed, Airtel has 10 digit no. To customer care for all telecom circles but they aren’t charged if called from your Airtel mobile. Although faced a de-activation problem with it while roaming.

    • Duane Bayliss August 18, 2013 12:08 am

      @ VED – what you pay is what you get !!

      >> UV u Airtel jst awesome network…I too had other nos. (Reliance n Idea) but no network in most of the places n where there was network no net connectivity was there…Jst luv Airtel..Now i understood why Airtel is so costly…

  • VEMA August 17, 2013 5:34 pm

    Bsnl also charging sms in roaming their tollfree nos like 53733 per sms 3rs

  • Kunal August 17, 2013 5:05 pm

    Thank god MTNL is a saviour. Never had any such experience on roaming. Customer care is always free and any service can be activated deactivated while on roaming too. 1503- a single number connects to CC anywhere in India

    • saroj August 18, 2013 7:18 am

      bsnl cc is not connecting even on home network.forget abt roaming.i am trying from 5days the call disconnect in 56 sec.so pathetic.

  • SS August 17, 2013 4:32 pm

    Roaming is a good source of income for the operators. In airtel only data packs are valid on roaming network. Else nothing. Even BSNL has started charging for OG calls from main Balance even when minutes pack was active

    • Duane Bayliss August 17, 2013 10:37 pm

      @ SS – pls see the TRAVEL MATE PLAN – there are 50,000 secs which work on Local, STD and Roaming. Similar plan exists SOLITAIRE 1599 – 10,000 min which works on Local, STD and Roaming.

      >> In airtel only data packs are valid on roaming network. Else nothing.

    • anu August 18, 2013 1:39 am

      BECAUSE MINUTES ARE NOT FOR ROAMING THIS IS ONLY FOR LOCAL AND STD

  • Augustine Joseph August 17, 2013 4:28 pm

    Iam a vodafone customer from Kerala and Iam now roaming here at Tamilnadu. Customer care numbers are not charged including the tollfree numbers (like 1800******). The information provided by you is wrong .

    • raj August 17, 2013 4:42 pm

      no.i faced same issue.i have chennai voda sim,went to AP.received DT renewal msg.Calls 2 BOTH AP,Chennai CC’s (including 121,198) are charged as per roaming tariff.It took hell lot of fight since one says call the other one..we cannot do it from our side.

    • Srikapardhi August 17, 2013 4:46 pm

      Dear Augustine , As you are a vodafone customer 111 will be free only while on roaming. But you will be connected to 111 of Vodafone Tamil Nadu and they can’t help you out with your issue.

      Try +91 9846098460 Vodafone care of Kerala from your VF number while roaming and see the magic.

      These 1800 *** are Toll free Numbers only, I’m not speaking about them as they will remain toll free through out India.

  • saroj nayak August 17, 2013 3:48 pm

    The problem is with idea only.i have faced same problem with idea you can not also check the offers in idea in roaming . not like in Airtel or Voda. In airtel all the services acivate and deactivate by USSD only ( *121#). and in voda it is *111#. idea is very complicating mess. all operator like Airtel, Voda,Docomo,Bsnl providing free net in roaming if your data pack is active. But not in case of idea they will charge from your main balance .i have faced with orissa idea sim in maharashtra. i have mailed them but reply is as usual, we are not providing free net on roaming. so now i am using Airtel post paid best network and voda as prepaid .so the slogan is “one idea can change your life”. now it is true, your life is changed now with one roaming experience.

    • Srikapardhi August 17, 2013 3:52 pm

      Now, Home Data Tariff plans/rates apply on Idea Network even while Roaming.

  • pavan August 17, 2013 3:37 pm

    one more Scenario:

    I paid bill ,After Deactivation of my number. when i am in roaming ,To my Surprise, Idea deactivated roaming on my number. I don’t know what to do at that time.I didn’t get proper response CC , I understood they are deaf. I mailed to karnataka appellate authority. they restored services after 3 days. In Next month , i disconnected idea network and joined in Airtel. Idea is cheater. Thanks to MNP .