Airtel Was The Only Operator To Offer Support Over Social Media on the Eve of New Year

No doubt every one will be busy with something or the other spending their last moments of the year on the eve of New Year with celebrations going high all across the globe. As always we have had our watchful eyes on whats going in Telecom and to our observation we found that Airtel was the only operator in India to offer support or at least respond over Social Media (twitter) even on the eve of new year.

Let us have a quick look at the twitter time lines of the most active operators on Social Media.

Airtel Twitter Activity : You can clearly see Airtel responding to users even on 12:52am

Airtel Twitter

Vodafone India’s Last Twitter Activity : Vodafone at 8:00 pm on 31 Dec 13 

Vodafone Twitter

Idea Cellular’s Last Twitter Activity : Idea Cellular on 9:18 PM – 31 Dec 13

idea twitter

Tata Docomo’s Last Twitter Activity : Tata Docomo on 7:25 PM – 31 Dec 13

tatadocomo twitter

I have taken care to show in the screenshots the last Active status of the operators of respective social handles as well.

Though Network outages can’t be avoided in those peak times as all the Voice channels will be over loaded and we face lot of issues for which we can’t blamed on any operator.

But during our observation we have come across some embarrassing situations where users started abusing operators in a very bad way due to Network issue.We have come across such a case with Airtel and it was dealt in a way to make short and professional. Well done Airtel !!

twitter absuses

airtel twitter

From the above, it is very clear that @Airtel_Presence is the only twitter handle among all the Active Operators on Social Media who is actively taking complaints/responding to their users even during those memorable times.

What do you say Readers? Have you faced any Network outages during the eve of New Year? Do let us know your support experiences by operators via comments .

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  • Kishan Kukadiya January 8, 2014 2:41 pm

    There is not important that at what time they reply, but important is how can they solve their customer’s problem,
    I am a Airtel Postpaid Customer from gujarat circle, I tweet my complain on 4th of Jan. But still they just reply my tweet, even, they didn’t call me for my problem solution.
    If you want to see their reply and my reply to them, U can check at their twitter handle or my (click on my name).
    #Airtel #RiP

  • Shadab Khan January 6, 2014 10:37 pm

    As I can see, the last tweet which came in on the Twitter handle of Idea Cellular was at 9:16 PM, that too an appreciation. The first complaint which came in was at 01 January, 2014 at 09:41 AM and that was also addressed by the brand. It seems that there were no complaints on Social Media for the brand in this period of time. Need to check others’ too.

  • abhijith January 4, 2014 9:22 am

    vodafone planning to buy out tata tele services . . . so airtels headweight as no.1 operator going to loose. source malayalam daily news paper mathrubhumi

  • Gavin Mathos January 3, 2014 7:52 am

    Vodafone 2G Internet was running Faster than usual.
    I was able to send Photos via Whats App & Facebook immediately.

    But disopinment was that this New Year Vodafone did not give me any 2G / 3G Internet Offers which i was excepting.

  • ROHAN SINGH January 2, 2014 11:50 am

    So Airtel was even irritating their employees on the new year eve :-P . Docomo Pune had issues yesterday only for Internet. When i was using data though i had data balance they were deducting from my main balance :-(

  • BP Singh January 2, 2014 11:09 am

    It may also shows that Airtel was the only operator experiencing problems during the New Year and People seems to be really frustrated and using foul language when they found no solution from them.

    lol..!!

    • DUANE January 2, 2014 8:02 pm

      BP Singh – do you think using so called “Foul language” would help?
      You will get a “canned” response from Airtel, just as “Krrish Rathore” did!

  • Sujith January 2, 2014 10:46 am

    Airtel was working great even at 12am..I was able to call many of my friends without even retrying.

    • DUANE January 2, 2014 8:03 pm

      @ Sujith … yes Airtel lived up to expectations here in Mumbai too, and allowed me to connect with family on AIRTEL mobiles in Hyderabad and Kolkata too! As a user of AIRTEL since 1995 (Dec) all I can say is LONG LIVE AIRTEL !!

  • SS January 2, 2014 8:24 am

    Those vodafone guys tweeted “happy new year ” 1st morning. I asked them whether they slept early last might. They replied “barely”. LOL! :-D Seems like they were enjoying the new year party!

  • Nishant January 2, 2014 1:52 am

    In bangalore, aircel 3g network was working flawlessly, I was able to make and receive calls till 2 am without a single call drop, also reliance CDMA was good without a single call drop or congestion.

    • bharath kumar January 3, 2014 10:02 pm

      lolz.. every network is worked and working fine on new year, i was using idea cellular, airtel, bsnl working super