Bharti Airtel India’s leading telecom operator has issued a public notice for its customers of Tamil Nadu stating the reason for disconnection of some prepaid mobile connections due to of non usage in the last 6 months.
This is first of a kind notice that has been issued by any mobile operator in the recent history of the telecom world.
Here is the preview of what has been stated in the public notice as released by Airtel.
It is hereby notified to all concerned that Airtel intends to deactivate certain prepaid mobile connections that have not been used in the last 6 months continuously. Customers who have availed such services and have not used the same are advised to contact through customer care helpline @ 121, 9840198401 or email @121@airtel.in within 10 days from today to avoid deactivation of the services. In the event of no communication being received from such customers it shall be understood that the concerned customers do not object to such permanent deactivation of services and Bharti Airtel Limited shall not be liable in any manner whatsoever to any customer who objects to such deactivation at any later late.
Though this notice won’t affect any customers who are enjoying Lifetime Validity.
For any further assistance customers can also post their queries to Airtel Tamil Nadu circle office at the below mentioned address.
Bharti Airtel Limited,
Tamil Nadu Circle,
Oceanic Towers 101,
Santhome High Road,
Santhome,Chennai – 600028
Prabhu May 3, 2013 at 9:36 pm
Airtel Customer service not correct respons to Customer (very wost network) plz respons………………! 9994907819
dr manu February 7, 2013 at 11:29 pm
i have been using rate cutter voucher rs.97/- and for the past 2times validity of 30days(sms recieved) has been reduced by 2 days without notification leading to money loss,agony against your false promotion.i need justice!!!
krishna September 21, 2012 at 10:08 am
I portabled to airtel from docoma.. but now i feel docoma is best.bcz the 1st 5days protable to airtel, i didnt make calls to out and didnt get incoming calls. i contact the customer care but they not responced(call disconnected after conecting call to customer care officer) PLS DONT SELECT AIRTEL FOR PORTABILITY..IF YOU WANT MORE QUALITY EQUAL TO AIRTEL THEN SELECT “VODAFONE”
rkottai June 18, 2012 at 11:45 pm
Hi i am one of your customer from srivilliputtur town (Virudhunagar district). My house is at mettu street in this town. In our street approximately the airtel users are nearly 200. But in past 1 year we are having trouble in getting airtel network in our area. Me and my friends were registered many complaints on customer care, but no response and change. For getting coverage in our mobile we have to come out from our house to street. we cant receive calls and speak while we are at house. So accept this request and do the best earlier.
sharan March 24, 2012 at 1:39 pm
airtel network very waste network customer care not response ,we had network from it. but they are not response customers and every airtel customers plese shift to any other networks its my advice or …………
.
kanagaraj v March 1, 2012 at 11:07 pm
stil they are not solve the network problem
kanagaraj v March 1, 2012 at 11:06 pm
my best advise to all
im facing network problem last few months in airtel.
kanagaraj v March 1, 2012 at 11:03 pm
airtel network is very poor network. nont choose that.
my bset adwise
vijay October 13, 2011 at 7:23 am
@cahndu
no idea
vijay October 13, 2011 at 7:22 am
have a nice day
cahndu June 23, 2011 at 12:13 pm
what is the waste network ?
dr a.vemanna July 3, 2010 at 9:25 am
can u please give me zonal officers number as it s required
by me to deactivate forcibly deducting rs.40 for TV subscription
inspite of repeated complaints. no9944294768
Duane November 15, 2009 at 5:31 pm
I called 0-98401-98401 .. Agent ARUL informed me:
the DEACTIVATION can be avoided by making ONE SINGLE CALL.
“Without a profit customers cannot use the service”
So clearly it is being done to increae revenues and remove customers who only receive incoming calls (DRIVERS, HOUSEWIVES, STUDENTS etc).
Samrat Ray November 14, 2009 at 8:55 am
A very good step taken by Airtel and I’m sure that other operators will also follow soon.
This is also a very bold step, just a few months before the Mobile Number Portability is comming to the Indian Telecom market.
vinay November 13, 2009 at 11:08 pm
i think, its misleading info.
as per their rules, even lifetime validity customers r asked to recharge min amt. of rs. 200/- in 6 months, else the number can b deactivated.
n here they say that this notice is not for the lifetime customers. number, that has not been used in the last 6 months continuously, vl b deactivated.
i think even lifetime customers beware of this notice.
Observer November 13, 2009 at 6:02 pm
It has to be. If a number is not in active mode, it is not giving any profit to the company, and in turn no benefit to the government. Rather, there is all chance that the number may be used for other (malintention) purposes. Those should be deactivated.
Agnivo November 13, 2009 at 3:43 pm
Hmm… good way to cleanup uninterested users, just a routine cleanup I guess.
avtarkaint November 13, 2009 at 12:27 pm
yes they should contact customer before disconnecting
Sanjay Bafna November 13, 2009 at 12:10 pm
@San,Its NOT TRUE as you write that->
All Telecom Service Operator doing that to full fill the verification process of Prepaid Service Users as Guided by DOT. It is mandatory to publish the public notice before disconcerting the FAKE Mobile connections/Number not in use and not verified as DOT required.