It’s time to speak out the results of Airtel – Voice of the customer initiative. Stunningly we have received more than 430+ customer feedback submissions which is the highest when compared to other operators till date. The document was flooded with responses as soon as the submission form went live on TT pages.
coming to the results of Airtel
Q1.What is your connection type with Airtel ?
Surprisingly there are also the highest number of post paid users in Airtel when compared to other operators whose submissions are taken till now.
Q2.To Which Telecom Circle you Belong?
It can be noted that highest number of Airtel users showed up from Tamil Nadu followed by Delhi and Andhra pradesh.
Q3.What is your Age on Network?
The average age on Network by all the users is approximately 5 years while the highest and lowest age on network stands 12 Years and 1 month.
Q4.What is your Base Tariff Plan?
From the feedback it can be clearly observed that most of the users are enjoying the benefit of 1.2p/sec and 1p/sec tariffs from Airtel.
Q5.What is the main reason for you to opt for Airtel Services ?
Users feedback reports Network as the main reason for them to opt for Airtel Services.
Congrats to Airtel Network team for building a strong Network and it’s presence.
Q6.Is your Choice and Reason for selection of this Operator Fulfilled?
56% of users report that their selection of this operator is fulfilled while 22% reports NO and Partially.
Q7.Average Monthly expenditure on your Number?
Around 42% submissions report that their average monthly expenditure is above Rs100 and below Rs300.
Q8.What is the most you like in Airtel ?
Network is the most liked aspect/parameter from Airtel users with a whooping of 80%, while it is also a bad sign that no other parameter is atleast close to it or half way close to it. This shows that Airtel concentrated only on Network and no other parameter in satisfying customer’s needs.
Q9.What is the most you Dislike in Airtel ?
There is almost similar share between different parameters when asked customers about what they dislike in airtel services.Surprisingly the highest among all ie. 58% of Airtel users Dislikes Tariff plans and Addons. Airtel really needs to provide attractive tariff plans.
Q10.What is the most you like about Airtel – 3G Services?
51% of users who gave their voice speak out that they like High Speed uninterrupted Data services in Airtel 3G services.
Q11.Any further improvement required on Quality of Services according to you?
- Availability of wide range of STVs
- Improve Self Care portal web/sms
- Improve Data speeds in 2G – EDGE
- Provide affordable Packs
are the most suggested and requested improvements from Airtel users who gave their feedback via submission form.
Q12.Are you presently facing any Problems With Airtel Services? If so what are they?
- Unwanted VAS activations and Deductions
- Slow GPRS speeds
- Very costly Tariffs
Frankly speaking i have experienced all the above three problems myself on my Airtel number. GPRS speed is capped as far as i’m experienced (constant speeds of 5-9kB/s through out all times of the day and in every different place i used), experienced automatic and unwanted VAS activations and no refund is also provided on repeated complaints to CC. These are the aspects where Airtel should really concentrate and improve on.
Q13.If you would like to Thank/Regret any Service from Airtel, you can go ahead.
There is a common message from the feedbacks received which i can portray in just one sentence for this question-
“I thank for the network and regret for tariffs and add-ons”
Q14.Ported from any other Network to Airtel, Which Network and Why?
Majority of the user’s feedback shows that AirTel is their parent network while there are major portings from operators like BSNL,Vodafone, Reliance,Aircel based on requirements.
Q15.How far are you satisfied with Airtel Services?
Q16.Are you planning to Port to a different Network?
39% of users say that they are planning to port to a different Network, while 38% of users are with a No and 23% are confused about their porting decision.
Dear Readers after discussing the results how did you feel about the poll and services from Airtel?
Stay tuned for polls on Other Networks.
FYI: In case if you have missed
BSNL/MTNL – Voice of the Customer
Aircel – Voice of the Customer
Update: I have made the Airtel feedback data document public so that every one can read and share their opinions.
muntazar February 8, 2013 at 3:19 pm
@ anup
ya its true in Mumbai also first I will like to say tha internet speed is depend on areas and network coverage in some area internet speed is good and in some it is worst
I have 2 airtel sim and using HTC desire c android phone in my perSonal sim speed is not going beyond 10kbps and in my secondary sim speed is 20-28kbps constant i don’t no way but its true and i have also Aircel sim but speed is 2-3 kbps at my home and outside speed is10-12 kbps these happining because of network
at my home Aircel and Docomo network is worst 2-3 signal bar sometimes zero also balance deduction issue of my 3g is also not solve yet 1months gone issue still presits problem is I am getting 2g speed in 3g recharge in airtel
Anup February 8, 2013 at 11:59 am
Hi, I am from Mangalore
I agree with the survey.
Network coverage of Airtel is awesome.. Apart from that there is nothing. Tariffs and plans are useless.. Internet speed is so slow its slower than tortoise.
recently I had done 3G recharge of 255 and I got the internet speed of 2G. Even after several complaints they couldn’t solve the issue..
Now they have capped SMS and reduced benefits on special recharges.
soumya February 6, 2013 at 11:16 pm
FRIENDS I WAS GOING THROUGH IDEA WESITE FOR WEST BENGAL CIRCLE. I WAS SHOCKED TO SEE THAT IDEA HAVE REMOVED ALL SPECIAL VOUCHER TARIFF( 30 PAISE PER MIN CALL) WHICH USED TO HAVE A VALIDITY OF 90 DAYS, NOW IT IS 30DAYS. IDEA HAVE NO SPECIAL TARIFF BEYONDS 30 DAYS , NOT EVEN 50 OR 60 DAYS. ITS NOW SEEEMS IN WEST BENGAL THAT DOCOMO , RELIANCE, AIRCEL HAVE SPECIAL TARIFF VOUCHER WHICH VALIDITY IS MORE THAN 30 DAYS……
Arjun Chandrashekar February 7, 2013 at 10:47 am
Well Airtel Introduced GSM Service in Kargill of Jammu and Kashmir Which is a Good Initiative.
Idea is worst in Jammu and Kashmir Who’s Coverage is Not as Good as Incumbent Operators of J & K I.E. AirTel, BSNL, Aircel and Vodafone
James February 6, 2013 at 9:42 pm
I was also a BSNL customer and ported to Airtel last month. Airtel is better. Getting 1ps/2sec for 1 year as MNP offer. Better 3G coverage with 4 Mbps speed. BSNL had only 800Kbps speed. Edge speed is above 200Kbps. BSNL had only 90Kbps. Above all there is a customer care in Airtel who will help us but for BSNL virtually no CC rep. available.
Venkat February 7, 2013 at 10:38 am
Hello james. which circle u belongs to? me too ported from bsnl to airtel last month. i got only 3months 1ps per 2sec offer. In a.p bsnl really sucks now a days. high tariff vouchers, no free msgs, we need to pay 10ps per msg even after recharging with 50 rupees. worst cc, poor quality signal etc. now i am happy with airtel. i used bsnl for 8years. finally it made me to port out!
James February 7, 2013 at 12:33 pm
Kerala circel. I just got 2GB gprs free for one month from Airtel.
Jay February 6, 2013 at 9:11 pm
Brother, airtel will loot your balance by activating vas packs, dont port to that network, I have experienced a lot with them in this issue.
Biswadeep February 6, 2013 at 1:19 pm
Currently, I am on Vodafone and BSNL. I was using AirTel years back, and yes, I’ll say that time it was for network, and now that I am considering porting my BSNL to Airtel, it will also be for Network !
Affordability is a big factor, but whats the use of affordable tariffs, when u cant call due to network issues like BSNL. I like to keep my calls short when not needed. So, happy with Vodafone for their exceptional network, I am sure Airtel wont disappoint me either
Dharmesh February 6, 2013 at 10:46 am
Great Survey, It will be great if u do it also for all other operators left.
surendra February 6, 2013 at 7:51 am
gprs speed very bad . costly terrif. poor cc response. conclusion vampire company
abhay February 6, 2013 at 7:13 am
AIRTEL should provide 10-15 rs extra talktime on topup of rs 150 nd above..this will balance the high cost of stv or rate cutters
ganesh February 5, 2013 at 10:53 pm
Airtel is not best in all locations
after radiation control by govt
airtel signal gone unable to call to any no most of locations in chennai, tamilnadu
my friends also face same problem
last few days airtel is unable to provide best network
i think cdma is best no radiation no problem full network
Arjun Chandrashekar February 6, 2013 at 11:01 am
Forget your State I.E. Tamil Nadu Even in Karnataka AIRTEL Signal Has Gone Very Bad.
Even in My Boss Home AirTel Signal Disappears in Indoors so That I’ve Thrown out AIRTEL and Using Aircel & Idea
drkavint February 5, 2013 at 8:32 pm
if 58% are dis satisfied they can never be leader and no.1…
some thing is wrong,,,, check it out..
soumya February 5, 2013 at 4:04 pm
FRIENDS AIRTEL VODA IDEA DONT HIDE THE DATA PACK IN ORDER TO FOOL CUSTOMER LIKE AIRCEL. AIRCEL IS FOOLING CUSTOMER IN NAME OF UNLIMITED 3G AND 2 PACKS. BUT NO 1 IS MEN TIONING REGARDING AIRCEL. THE DATA PACKS HAVE CHANGED AND R AS FOLLW( NOT UPDATED ON WEBSITE)-
RS 7 – upto 5O MB 3G SPEED, 50 MB- 110 MB- SPEED AT 128 kbps. BEYOND 110 MB- SPEED AT 32kbps.
RS 19- upto 100 MB 3G SPEED,,100 MB- 200 MB- SPEED AT 128 kbps. BEYOND 200 MB- SPEED AT 32kbps.
RS 38- upto 200 MB 3G SPEED, 200MB- 410 MB- SPEED AT 128 kbps. BEYOND 410 MB- SPEED AT 32kbps.
RS 128- upto 500 MB 3G SPEED, 500 MB- 610 MB- SPEED AT 128 kbps. BEYOND 610 MB- SPEED AT 32kbps.
THE ABOVE PLANS ARE FOR WEST BENGAL. ENJOY UNLIMTED DATA WITH A SPEED CAPPED OF 32kbps. its better not to have unlimted data with a capped speed of 32kbps.
Papuni February 5, 2013 at 6:31 pm
You are right somya in odisha it also same . Worst operator
Subhadeep February 5, 2013 at 11:59 pm
yes the truth about AIRCEL is that they are fooling customers by saying unlimited 3G.
raj February 6, 2013 at 10:45 am
I know there is capping of 128kbps after FUP in 3G…but further reduction to 32kbps!!! Are u sure? From where u got this info?
soumya February 6, 2013 at 12:28 pm
RAJ I HAVE USED THE ABOVE PLANS FOR THE LAST 2 MONTHS , THE SPEED IS BEING CAPPED TO 32kbps. I HAVE 2 AIRCEL SIMS AND USED THE PLANS RS 19, 38, 128. AIRCEL IS CAPPING THE SPEED TO 32kbps far before the actual data usage to be capped to 32kbps as shown the aircel website. EVEN RIGHT NOW ME USING RS 128 AIRCEL UNLIMTED 3G AND 2G PACK, AFTER DATA crosses 610 MB THE SPEED IS CAPPED TO 32kbps. the only thing UNLIMITED USAGE REMAIN WITH A CAPPEE SPEED OF 32kbps.
Ramesh Darji February 5, 2013 at 3:28 pm
Dear All,
There is rumours in gujarat that tarrif may go up to Rs. 3 per minute, the reason being why people think is that every week they see hike in tariff either in base tariff or STV or reduction in validity for majority of all operator.
Idea having port in scheme of 10 paisa and 30 paisa for 6 month for all local calls, discontinued last week. Also it hiked all STV tariff by 5 paisa. So local and STD call will be 35 paisa.
Rs. 198 pack with 900 minutes by idea and airtel discontinued.
GPRS pack also revised by Idea, airtel and vodafone.
Also Docomo revised GPRS pack 2-3 times in last 2 month.
Reliance discontinued all popular STV for SMS, GPRS and call rates in gujarat.
There are approx. 500 to 1000% hike in GPRS and SMS pack by reliance in gujarat. You can check main page of website where still old pack is listed not changed but if you click online recharge, you can see revised pack.
Aircel disconitued services in gujarat which is worst part, as now there is few competitor which can challenge for rate cut.
BSNL got made and they are gone past of 2004 in hiking tarrif.
But………………..
Best part is Videocon came back in gujarat and I have seen some horading in some retailer where they are selling Sim for Rs. 100 which provides daily 60 minutes free and 1.5 GB GPRS.
Though since last week, videocon site not working, but I have seen all old plan and some new good plan introduced except STD where it is minimum 35 paisa.
So frnds enjoy Videocon, this to help some people not for marketing dear frnds .
Anked Paralkar February 5, 2013 at 2:38 pm
When are you conducting survey for Indian CDMA operators?
Xyz February 5, 2013 at 2:07 pm
This article should be sent to the Airtel Executive Management Team, especially to Sunil Bharti Mittal. When are you conducting a poll for Vodafone?
Biswadeep February 6, 2013 at 1:16 pm
Yeah, well, I need to give my feedback on Vodafone
Arjun Chandrashekar February 5, 2013 at 12:52 pm
Airtel Has Gone Worst Nowadays in Karnataka, in Kolar Which is Known as “Land of Gold”, Airtel was one of the Major Operators Which is Having Seamless Coverage With a Singular BTS Till December 2011.But Now Forget 3G Indoor Coverage But 2G indoor Coverage is So Bad That We Can’t Able To Make a Single Call. We Have Complained Airtel So Many Times But is of No Use. Even Most of The Areas of The City is Also Having Bad Indoor Signal Penetration of Airtel. So I Dumped This Operator and Using Idea and Aircel. Aircel is Worst in Service, But Indoor Coverage is Upto the Mark in Town
DB February 5, 2013 at 1:39 pm
@ Arjun Chandrashekar
You seem to have problems with both TATA DOCOMO and now AIRTEL
Arjun Chandrashekar February 5, 2013 at 2:05 pm
Yes. IDEA, VODAFONE,BSNL, Reliance, MTS and Aircel are always Full Signals in Indoors in Most of The Areas.
Whereas AIRTEL and TATA DOCOMO Failed to Provide Strong Indoor Coverage Nowadays. Always Complaining to Customer Care and Appellate authorities of The Respected Companies I.E. AIRTEL and TD is of No Use
VeNKAT February 5, 2013 at 6:42 pm
Yes Arjun… Two days back i visited Kolar. I also noticed same problems with airtel but no problem with my Reliance(CDMA). Even in Banglore also airtel gone worst. But in my home circle AP airtel is still best.
Arjun Chandrashekar February 6, 2013 at 10:59 am
Yes! AIRTEL is Best in Andhra but Worst in Karnataka. Signal is Not As Good as Idea Cellular, BSNL and Vodafone and Even if You Went At Hill Station Located Nearby Kolar Airtel Signals Disappears(Both Outdoor and Indoor in Hill Stations), Aircel Will Have 2-3 Signal Bars in Some Parts of Hill Station (Outdoor Only) But IDEA,BSNL and Vodafone Will Have Full Indoor and Outdoor Coverage across Hill Stations